Prior to running any marketing or cross-selling activities to promote Focus, we want to optimize new user onboarding for new user retention and engagement on Focus in order to get the highest return on investment when we start funneling users to Focus.
Interviews with tab group users and non-users on Chrome
Unmoderated interviews primarily to gauge participants' correlation of opt-in modal action to Preferences, and also to uncover clues around mental models, UI and copy issues, any red flags.
Unmoderated usertesting.com tests to test comprehension of Firefox Suggest Preferences labels.
Mixed method study to identify mobile browser users' top tasks and most important browser functions.
Test comprehension and expectations around the content design—the UI, copy, and IA—of the Firefox Suggest section within the Preferences menu.
Qualitative testing Mobile MR2 features with 6 participants
Insights on effective online small group collaboration; intented to inform the 2022 Firefox Desktop Operating Vision.
Qualitative study of the Firefox Suggest opt-in (feature default OFF) modal.
MAP is an internal analytics tool being built by the Analytics team that meant to support stakeholders in their product decision making processes. This is a heuristic eval of that tool.
Diary study with 16 participants that used Firefox Nightly on Android to provide feedback on MR2 key concepts.
How many people really need a desktop browser for their every day life? Market research into high-need desktop browser users
Confirmed data from a Velocity experiment that suggested our explanatory pin-to-taskbar graphic caused some confusion and harmed more than it helped.
Unmoderated testing of MR1 on mobile as part of our milestone studies program.
Week-long diary study to identify usability issues with MR1 UX changes.
Summary of past research relevant to the MR2 effort to design a companion app for Firefox.
In this survey, we aimed to understand what proportion of existing en-* users with profiles older than 3 months recommended Firefox in the last 2 weeks and what they told them.
This study looks at the proposed new visual aesthetic for the Firefox Desktop browser, as well as simplification of the product through removal or evolution of existing interface elements (part of the Proton project).
Usability testing-related templates for Mozilla stakeholders who have participated in the the Firefox User Research Usability Mentorship Program and/or have previous training on usability testing and are conducting their own usability testing at Mozilla.
Moderated interview study to understand Adventurous Amplifiers (Amps) online shopping experiences and attitudes and to provide insights about participants’ experiences of and attitudes towards privacy when online shopping.
Overview of the Firefox User Research team's recommendation against using Net Promoter Score (NPS) as a survey measure of customer satisfaction, including suggestions of alternative measures.
Overview of the Firefox User Research team's recommendation against using personas as a product development tool, including summaries of other approaches for keeping people top-of-mind for design activities.
We launched a heartbeat survey targeted at new Firefox desktop profiles ( <= 7 days old) that was designed to help us understand how respondents came to hear about Firefox, whether they were referred to it by another party, who the referrers were, and what the referrers mentioned about Firefox during the referral.
Unmoderated study to gauge usability and impressions of the new desktop onboarding experience.
Shopping user research summary prepared for the Double Actives "Friction Free Shopping" team.
Premium browser user research summary prepared for the Double Actives "Premium Browser" team.
Knowledge work user research summary prepared for the Double Actives "Put the Web to Work" team.
UserTesting study to understand users' response to rich Amazon search suggestions in the URL bar.
Browser features and flows for Q3 2020
Investigating the usability of Brave's New Tab with people who already use Brave.
A diary study and follow-up remote interviews to understand current iPad use cases and browser use on iPads among people in the US.
A lightning talk review of a 2020 CHI paper about how Critical Race Theory can be a way to think about racism in the HCI community.
An interview study investigating how people discover picture-in-picture, if it's a habit or not and why, use case and anti-cases, and challenges with PiP.
My Firefox is a unified search experience prototyped and tested during one of the Flourish design sprints.
Review of internal research on privacy and security products, including opinions from the author, Jennifer Davidson.
Results from a survey that appeared on the password reset page of Firefox Accounts.
Moderated study to understand the usability and value of credit card autofill to Firefox users, as well as attitudes towards saving credit cards to the browser, convenience, and security.
Remote, unmoderated usability study of a variation of Firefox Desktop Onboarding to inform future experiments.
Bookmarks focused design sprint final report.
Week-long diary study and remote user interviews to understand perceived value of chronological ordering of tabs in Firefox on iOS.
UserTesting with 20 participants to glean understanding of and interest in search affordance “nudge” on the toolbar.
UserTesting study to understand users' response to rich travel search suggestions in the URL bar.
An interview study using "jobs to be done" method to uncover why people use and trust Monitor.
A remote interview study with 10 U.S.-based adults to understand how people perceive changes in their internet use since the COVID-19 stay-at-home orders began.
Evaluate the usability, comprehension, and get signal on potential value of the Private Relay Alpha to inform a future release.
This is a survey of users who have just uninstalled Firefox. Many plan to reinstall in order to fix something.
This UserTesting "listening tour uncovered early insights about how people (with many open tabs) return to, organize, and manage open tabs in their current browser (Edge, Chrome, Firefox, and Safari).
This document contains specific findings from a series of research studies from the past two years on that have informed the evolution of the “Collections” feature on Android/Fenix.
This document summarizes findings from 3 UR studies on Firefox Focus, including differentiatirs and value.
UserTesting research with (9) participants (with many tabs open) to understand how people perceive the existing Tab Overflow menu and their initial impressions of a redesigned Tab Overflow menu.
Browser features and flows (in preparation for the 2020 launch).
A cross-functional iOS team (PM/UR/UX/Marketing/Engineering) completed a week long design sprint to explore new possibilities around the concept of private browsing for the mobile browser. UX took emerging, tested concepts and created a new round of prototype solutions based on those findings.
This in-product message experiment showed that a one-time message makes no difference for users' settings uncertainty. Messages tested included a promo of privacy tools and features, an assurance of 'privacy by default', a promo of the mobile browser, and a no-message control.
4 surveys totalling over 14,000 desktop Firefox users show that 'task completion' and 'information seeking' trade off as the most common use case, followed by entertainment, with education and communication in distant last.
Product Club presentation about learning from a remote, Google Ventures-style design sprint focused on privacy and browsing on Firefox iOS.
A synthesis of all performance-relevant findings from previous Firefox mobile research + a primer for mobile that includes Performance-specific considerations for tolerance, search experience improvements, and timing, as well as a detailed catalog of typical mobile workflows and examples.
Concept usability study of redesigned desktop onboarding
This was a half hour introduction to survey research for the North American Brand team.
This document summarizes what we know from user research, so far, about users’ experiences and internet use as they relate to the COVID-19 crisis. It is intended to inform discussions about “What should Firefox’s strategic response to these challenges be?”
Task-driven usability test on desktop and mobile, using flows with new IA and UX patterns.
Testing versions of copy messaging for non-Recommended badging.
As of May 2020, a summary of users' awareness of Mozilla's mission and nonprofit status.
Research summary prepared for the Flourish team encompassing previous user research on information access and informatino retrieval.
Diary study, interviews, and workshops in Berlin, Seattle, and Vancouver to better understand the user value of Firefox mobile.
A diary study and follow-up interviews designed to explore any iOS similarities and differentiators from previous foundational work in Android, and gain a baseline understanding of why current users have chosen Firefox on iOS and what opportunities may exist to drive ongoing experiments.
A remote, unmoderated study to investigate the expectations participants had around privacy and security settings, if they could find privacy and security settings in Firefox, and how they felt about the Firefox Desktop privacy and security settings page.
Evaluation of user sentiment of the current About:Protections experience vs. a new design.
Test conducted in April 2020 of iOS onboarding design and content for usability and understandability.
Overview of research into common monetization problems for extension developers and why users financially support extensions.
We wanted to better understand people's interest in the Virtual Credit Cards concept, including how they interpreted the MaxDiff survey item about VCCs.
A lightning talk research review of Daniel Miller's A Theory of Shopping.
UserTesting study to understand comprehension of the landing page for the Firefox Better Web / Scroll beta product.
This document covers a series of previous studies that include user feedback around private Browsing Mode (PBM), on the desktop and on Android.
User feedback on a chronological tab design for iOS to make it easier for users to find the right tab and support short-term memory for their frequent mobile research tasks.
Three University of Washington Seattle Human-Centered Design & Engineering Master's student groups ran in-person usability studies about Firefox Desktop Customize Mode.
A compilation of user research shared with Desktop Experience team to inform 2020 roadmap planning.
Firefox Better Web with Scroll is a subscription product designed to give users a cleaner, fast, better web while supporting publishers by rewarding quality and not clicks. User research contributed with iterative value proposition testing, UI testing, landing page creation, data compilation, and ongoing surveys during the beta period.
Remote study researching users mental models around logging out of an account system.
browser features and flows (in preparation for the April 2020 launch)
A one-week project to find correlates of settings uncertainty. Trust, priv/sec addons, recall of changing settings, and reported comfort with settings were tested using a survey to check for association with settings uncertainty.
Multi-round research to investigate participant comprehension of the FPN upsell page, particularly comprehension around how the extension varies from a VPN.
The iOS product team tested prototype copy and UI options to describe strict ETP in a way that helps users understand both the value and risks around it, so that they may understand their options and make an informed decision about the right level of protection for their needs.
A check in on users’ general impressions, understandings of, and questions about the Protection Panel and the Protection Report after launch.
Survey to test users' perceptions of 6 options for naming the Firefox + Scroll beta product, which is scheduled to launch in mid-March 2020.
The Fenix UX team captured current user mental models around the add-ons offering in Fennec, including differences between desktop and phone add-ons use, drivers for selection and add-on categorization, the current Fennec and AMO user experience and early stage prototype testing of some emerging add-ons experience concepts to compare against the feedback on the Fennec process.
This study was executed to capture user feedback and expectations around mapping proposed Fenix second-level settings sections to top-level categories to see if they matched the proposed structure.
An internal Mozilla panel discussing what we think the threats of online tracking are, their relative priority, and what users can do about it.
We tested promotional mobile messaging on two privacy-related surfaces: the private browsing new tab and the Protection Report--additionally, we tested expectations for download methods such as QR codes.
UserTesting sessions (15) to learn how people perceive and understand the FCN + Scroll product from landing pages.
A review of 22 studies run in 2019 related to Firefox accounts, particularly focused on mental models around accounts.
A review of internal studies related to importing browser data.
A survey of enterprise IT system administrators to understand their organizations' priorities around privacy and security.
An analysis of in-field research covering what people feel is important to protect, what they feel they can protect, the perceived non-risk of internet activity, and an examination of the privacy messaging we are using now.
Remote user interviews with people using Firefox for Desktop to understand perceived benefits and risks of staying signed in to Google accounts.
In preparation for the app update from Fennec to Fenix in Q2 2020, UX and Content Strategy tested a series of prototypes to support several rounds of tests with users before the update date, including banner message variations, pre-update messaging variations to gauge predictability about what will happen next, and in-app update process variations to capture participant comprehension of/reaction to the process and outcome.
Remote interviews and diary study to understand perceived value props, use cases, and mental models of installable websites.
Usability test of Phase 2 for the Firefox Private Network product, primarily assessing UI and comprehension around the time-limited passes.
Moderated interviews with users of the unlimited secure proxy beta - understanding motivations, overall beta experience, and exploring future product directions.
The Fenix UX team tested a new approach for users to to save links to sites they visit for later consumption, including a single entry point (the star icon) to a variety of destinations (home, bookmarks, reading list and collections).
A survey about the understanding and attitudes toward the Lifecycle Page (a page that appears when you open the Firefox Desktop browser).
Visibility, comprehension and desirability of the FPN feature offer in the mobile context.
Diary study, interviews, and workshops in Berlin, Chicago, Portland, Seattle, and Taipei to better understand the user value of Firefox desktop.
1:1 remote interviews were conducted with 9 recruited participants who currently choose to use Firefox as their primary browser, at work and/or at home, but do not use Firefox on their Android device(s).
Concept evaluation comparison test examining the comprehension of local vs global navigation & settings in Firefox webapps (using Firefox Monitor).
A compilation of research relevant to the audience of "Family CTO" presented to Lockwise & Monitor teams.
12 current Fennec users were interviewed to capture their Fennec context, then asked to use Fenix instead for 3 days and upload their feedback.
Remote, unmoderated Firefox account settings website tree testing research.
Lessons learned from trying to evaluate the Firefox desktop printing experience using UserTesting.com and suggested approaches for future printing user research.
Remote, unmoderated test: Participants used a staged payment and cancellation flow stitched together with static VPN website and app screens.
Research-backed proposals for how we might position our Skyline launch in the market, includes a compilation of research from across the org.
Remote, unmoderated Firefox account settings website card sorting research.
Remote, unmoderated Firefox account settings website card sorting research.
Remote interview study to understand beliefs, attitudes, and behaviors related to organic search in Firefox for Android and iOS.
Remote, unmoderated usability study to evaluate the redesign of the Firefox for Enterprise landing page.
Usability tests on Subscription Landing and Pricing, What’s New Page, and Download Firefox Page. Conducted in preparation for Protocol Work Week and covering content, UI, IA, value perception.
A remote, unmoderated usability test that investigated users' comprehension of various different discovery channels for Secure Proxy.
This series of 3 unmoderated tests focused on the following user tasks, with minor adjustments between rounds to iterate quickly on the prototype design of a separate "Open Tabs" page launched from the tab stack icon in the bottom bar.
Response to a question about user concerns and tracking; contains a synthesis of prior research that might answer this question and recommendations for approaches.
We usability-tested our proposed idea intake form for the Innovation Pipeline with internal Mozilla employees who had prior domain expertise or had ideas they were willing to try and test-submit.
Remote interview study to understand beliefs, attitudes, and behaviors related to organic search in Firefox for Desktop.
Remote, unmoderated usability test to guage understanding of the new onboarding screens for Firefox for Android.
Concept test to inform the content and design of the proposed UI direction for the Firefox Cross-Pollination "Dandelion" (aka bento menu) for Webapps.
A review of external research about why people adopt digital identity protection services.
A compilation of (mostly) internal research and data about existing users updating Firefox.
A short internal and external review of existing mobile privacy problems, tracking, and willingness to pay.
Usability testing to 1) create immediate usability improvements 2) articulate product value questions 3) inform high-level Send strategy for 2020.
The purpose is to understand options to improve usage beyond youtube.com and surface relevant content on the Firefox for Fire TV homepage.
A remote, unmoderated usability study on the Firefox Desktop download, install, first run, and Firefox account creation flow.
This survey was a follow-up to an onboarding content experiment. It found that the variants were equal in users' reports. Users weren't sure whether getting an account is required and have a wide variety of interpretations for what "joining Firefox" should mean.
Remote and in-person genernative interview study to understand enterprise IT decision-makers' experience with paid software support.
This study used remote, unmoderated observations while people download and install Firefox or Chrome to make recommendations about fixing stumble points that they faced.
This study evaluates how Fenix performs as a primary Android browser for those who currently use either Chrome or Firefox (Interviews + Diary Study).
We performed a multi-round usability sprint on the understandability and usability of Social Tracking Protection and its subsequent site breakage experience.
Second round of usability testing for the secure proxy extension, focusing on the value prop and holistic experience of the signup/payment flow.
Remote, moderated usability study on the Lockwise Desktop extension (password management).
findings from a diary study conducted in February 2019 on mobile accessibility.
Initial user reactions to Firefox Monitor from SurveyGizmo.
Field study investigating Firefox ecosystem offerings, online accounts, pairing Fenix to Firefox Desktop, and a deep dive into Send Tab.
Second round of testing for the Protection Report concept, conducted during a MTV Work Week.
We tested new updates to the privacy panel (previously called Content Blocking).
Affinity mapping and ideation with cross-functional, partially distributed team, including field team members.
Research to understand how well does our current value proposition resonates with users, what confuses or excites them, and what interests them about the way other VPN products position their services.
Early rounds of concept testing for the Protection Report.
6 unmoderated usertesting.com sessions, with the goal to understand comprehension and navigation on an Invision prototype of Firefox Monitor v2.
Stakeholders' interviews across team members and "relying party" teams. Goal was to gain an understanding of stakeholder pain points, needs, and wants in relation to a future documentation hub in order to provide recommendations and site map..
Research findings at Fenix Milestone 2.
Remote unmoderated usability test of the Firefox Lockbox for Android app.
A survey that found that "not knowing how to SAP search" isn't the reason that people do organic search (which doesn't generate revenue) instead.
What are the demographics of Heartbeat survey takers, compared to desktop Firefox users?
Remote, unmoderated usertesting.com study on the discoverability, comprehension, and usability of an accounts icon in the browser toolbar.
Summary of a one-week sprint of compressed usability testing on Facebook Container 2.0.
Remote, unmoderated usertesting.com study on the usability and comprehension of a new add-ons abuse reporting feature in Firefox.
10 unmoderated usertesting.com sessions, with the goal to understand the comprehension and actionability of Firefox Monitor's v1 website(monitor.firefox.com).
Interviews with Firefox Focus users to understand the best/worst parts of the experience, use cases, and value of the browser.
Remote, unmoderated study to investigate participant's behavior, attitudes, and comprehension of user account control prompts faced while downloading Firefox.
Two in-product surveys on features and uses that users value in current mobile browsers.
Remote, unmoderated usability evaluation of the Flexbox Inspector in Firefox DevTools.
Remote, unmoderated usability test of the Picture-in-Picture feature for Firefox Desktop.
Research findings at Fenix Milestone 1.
Remote unmoderated usability test of the universal extension card for extensions and themes in the Firefox browser.
Screenshots discoverability user research findings reveal problems with browser toolbar menu usability.
A remote diary study to investigate how participants react to, understand, and feel about interruptions they receive while using Firefox Desktop.
Remote, unmoderated usertesting.com study on the comprehension and usability of new tab page search shortcut changes in Firefox 64.
Qualitative research to understand how internal stakeholders interpret Mozilla’s mission and strategic goals, in order to support internal decision-making about what new products or features to prioritize in 2019; and to gauge whether stakeholders see the product concepting tool we used—fictional product landing pages—as a useful evaluative framework worth developing & using in 2019.
A literature review pulling together findings and recommendations from both Firefox and Industry research studies.
Remote, moderated think-aloud study to evaluate the usabilty of the Firefox Basic Card Web Payments implementation.
Comparative mobile browser evaluation of perceived performance on GeckoView and WebView.
Comparative mobile browser evaluation of perceived performance on Fennec and Chrome.
User testing on the Content Blocking feature within the control panel.
A concept test on the understandability and value prop of a mobile web browser that supports quick switching into private browsing.
A concept test on the understandability and value prop of a mobile web browser that supports task continuity through its treatment of search and sessions.
A concept test on the understandability and value prop of a mobile web browser that maximized battery life.
A concept evaluation of Fenix exploring the theme of “Private Browsing” with Android users in the United States and Canada.
A concept evaluation of Fenix, exploring "power saving modes" with Android users.
A concept test on the understandability and value prop of a mobile web browser where one can launch progressive web apps.
Product Club presentation of Knowledge Work research, ux brief, scenarios, design concepts, and storyboards.
A second round of a remote unmoderated usability test about an extension's post-install experience that investigates if people understand that it was installed and on.
A remote unmoderated usability test about an extension product page concept, that investigates affordances, comprehension and trust.
Findings from in-person user interviews conducted in France and Germany on mobile browsers.
Remote, unmoderated usability evaluation of search tiles design on new tab page.
Remote, unmoderated think-aloud study to evaluate the usabilty of a Cyber Monday price alerts extension.
Foundational research for Fenix conducted in France and Germany. The primary goal was to gain a current snapshot of users’ behaviors, motivations, and attitudes on mobile phones in order to identify opportunities for the new mobile product.
A remote, unmoderated study to evaluate participants' comprehension of a page that appears after Firefox extension installation.
Remote, unmoderated think-aloud study to evaluate the early design of a Cyber Monday price alerts extension.
To understand the backgrounds, motivations, behaviors, and user journeys of extensions & themes, we ran a survey on addons.mozilla.org, a think aloud study in Vancouver BC, and a set of design sessions.
I conducted 7 remote interviews with people to use Facebook Container to learn their user journeys, motivations, beliefs, comprehension, and satisfaction related to the browser extension.
A multi-method research study to gain a detailed understanding of the motivations, beliefs, behaviors, and workflows related to shopping in Canada and the US.
The remote, unmoderated study investigated the usability (including success, comprehension, interest, and the evaluation of user journeys) in getting the Facebook Container Firefox extension.
An evaluation of some early prototypes of the Firefox Monitor service, which investigates participants' understandings, emotional reactions and informational needs.
A report on the impact of different privacy extensions (uBlock Origin, Ghostery and DuckDuckGo Privacy Essentials) on participants' perceptions of safety, risk and control.
In-person design sprint to explore product ideas related to comparison shopping.
A remote, unmoderated study to understand any usability issues with Firefox Color before it launches as an experiment in Firefox Test Pilot.
A study that investigated how participants understood and reacted to several redesigned security error messages.
Remote, unmoderated study to investigate the usability, perceived value, and tone of proposed changes to the Firefox Desktop Onboarding Tour.
Unmoderated user testing to understand the opportunities and drawbacks of contextual onboarding for the Web Payments MVP.
A review of recent literature on search, including definitions of foundational search concepts and relevance of research findings for Mozilla.
Remote, unmoderated usability evaluation of the Basic Card Web Payments API implementation in Firefox Nightly.
Desk research and remote, moderated expert interviews about online shopping.
Remote, moderated interviews with Mozilla stakeholders involved in past and present shopping-related projects.
Remote, unmoderated study on 4 scenarios to understand participants' comprehension & trust of add-ons recommendations.
Remote, moderated interviews to evaluate the implementation of profiles in the Chrome browser
In-home interview study to investigate how participants discover and learn apps, and how they onboarding to Firefox.
A usertesting.com study that was conducted to discover usability issues for some revamped Privacy preferences.
Overview of results of Prox research.
Diary study that investigates participants' privacy needs, beliefs and behaviors are in everyday life.
Remote 6-day diary study to understand new and returning Firefox Desktop users' experience with Firefox Quantum Desktop download, install, first run, onboarding tour, and first session.
Collaborative project with the Stategy and Insights team to understand browser usage, privacy use cases, and feature expectations for Firefox Focus.
A remote, unmoderated study to understand the download, install, and first run experience of Firefox for Android and Firefox for iOS.
Overview of mobile-related research to inform 2018 Android work.
Remote, unmoderated think-aloud study to evaluate the early design of TabSplit.
Investigate how users interact with passwords suggested from the browser, and understand their attitudes and beliefs about using generated passwords.
Unmoderated user study to understand the user experience and usability of Alpha 0.1.1.
Remote, unmoderated study to determine if participants understand the Firefox Desktop onboarding tour (designed for returning users).
Remote, unmoderated study to understand new and returning Firefox Desktop users' experience with Firefox Quantum Desktop download, install, first run, onboarding tour, and first session.
A remote, unmoderated usability study on the revised Firefox 57 Desktop download page and intro sequence.
Lab-based perceived performance Chrome and Firefox benchmarking study with Answerlab.
Remote, unmoderated think-aloud study to evaluate the user experience design of multiple notes.
Moderated interviews with people who have recently switched from using primarily Chrome as their main browser to primarily using another browser to understand reasons why people are leaving Chrome.
Overview of news related user research from various studies created for Zurb.
A report detailing people's feelings towards online advertising and their thoughts about different elements of Firefox's ad-filtering and tracking-blocking strategy.
Moderated interviews with people using 3rd party password managers so that we could understand why they started using one, how they chose it, and their experience using it.
Impact of news priming on perceived performance of Firefox.
Remote diary study of Firefox Nightly Version 56 to learn about new Firefox users' experience with the Tour Overlay and Tour Notifications.
Firefox Focus for Android remote unmoderated research.
Exploring attitudes, beliefs, and behaviour around online accounts and security.
Usability testing training by Elizabeth Allen, PhD. Held July 12, 2017 in the Toronto office..
Diary study and in-home interviews to understand the first-week experience of new Test Pilot users.
Firefox Focus for iOS remote unmoderated research.
Eye-tracking summative study that compares the performance between Opera and Vivaldi on a range of search and retrieval tasks.
A literature review of three HCI-focused articles related to search and information retrieval from 2014-2015 with implications for search at Mozilla.
A three part study (survey, remote moderated interviews, and follow-up survey) to learn more about the people who access the Firefox download page and their expectations of Firefox.
Overview of video related user research from various studies created for Ravensbourne.
Remote, moderated think-aloud study to evaluate early designs for Portal (later known as Send).
Remote diary study of Activity Stream New Tab to learn about perceived value, impact of Top Stories, and workflow integration.
Remote unmoderated research on non-Firefox and Firefox users evaluating users' understanding and attitude towards a new strings of copy for the insecure password warning. Follow up study to Insecure Passwords Copy User Research Report.
Remote, unmoderated research to understand mobile video watching behavior and motivations.
Usertesting.com study to evaluate the experience of displaying extension permissions in the installion process.
Lab-based perceived performance Chrome and Firefox benchmarking study with Answerlab.
Remote unmoderated study of onboarding tour notification messages to evaluate comprehension, clarity, tone, and perceived purpose.
Remote, moderated think-aloud study to evaluate the release design of Screenshots.
Usertesting.com study to evaluate overall sentiment and emotional responses to various visual design changes for Photon, including the chrome design, illustration style and animations.
Usertesting.com study to evaluate the perceived utility and usability of sidebar-based web extensions in Photon.
Usertesting.com study to evaluate the understandability and emotional response to an updated Error Messages style in Photon.
Remote unmoderated research on non-Firefox and Firefox users evaluating users' understanding and attitude towards two different strings of copy for the insecure password warning.
Remote, unmoderated think-aloud study to evaluate early mock-up of Hoverpad.
Remote unmoderated think-aloud study of non-Firefox users to investigate usability and comprehension on an onboarding tour design.
Remote unmoderated think-aloud study of non-Firefox users to evaluate automatic migration feature using a Framer prototype.
In-person interviews and field tests with the V2 version of Prox in Chicago.
High-level results from Chicago Prox field research in advance of full report.
High-level summary of the 2017 multi-country user workflows formative research.
Usertesting.com study to evaluate the findability of items in the new Photon menu structure.
Remote, semi-structured interviews to understand the experience of people using multiple Test Pilot experiments.
Remote, semi-structured interviews to evaluate usability of sidebars of three Opera extensions to inform approaches to sidebars for WebExtensions in Firefox and Photon.
Remote, semi-structured interviews to evaluate design changes to Page Shot/Firefox Screenshots before release in Firefox 54.
Remote moderated interviews and diary study of non-Firefox users to evaluate download, install, first run, and onboarding tour experience of Firefox Desktop Onboarding v1.6.
Remote unmoderated study of non-Firefox users to evaluate download, install, and first run experience of Firefox Desktop Onboarding v2.0.
Eyetracking study with Firefox users to evaluate the snippets design system on Activity Stream's new tab page.
Eyetracking study to evaluate users' focal points on the Firefox search box and to evaluate a set of minor changes to its design.
Remote, unmoderated think-aloud study to evaluate design changes to Snooze Tabs.
Remote unmoderated think-aloud study of non-Firefox users to evaluate automatic migration feature using a Framer prototype.
Study to evaluate a set of minor changes to the search box design.
Prox V1 Chicago field test with diary study and remote interviews.
Remote, unmoderated think-aloud study to evaluate the usability of Snooze Tabs.
Remote unmoderated think-aloud study of non-Firefox users to evaluate download, install, and first run experience of Firefox Desktop Release v50.
Summary report comparing user research conducted on three different versions of Firefox Desktop Onboarding.
Remote unmoderated think-aloud study of non-Firefox users to evaluate download, install, and first run experience of Firefox Desktop Onboarding v2.0 using a Framer prototype.
Remote unmoderated study of non-Firefox users to evaluate two versions of a page that explains Firefox Sync Accounts.
Overview of potential Rakuten and LINE Opportunities in Japan.
Remote unmoderated research with Firefox users to evaluate usability of the run experience of using Activity Stream’s new tab page, as well as participants attitudes and percieved value.
Remote umoderated think-aloud study of non-Firefox users to evaluate download, install, first run, and onboarding tour experience of Firefox Desktop Onboarding v1.5.
Overview of the Firefox User Research Team and our work for the Hawaii Mozilla All-Hands.
User research on the Prox MVP at the Hawaii All-Hands with Mozilla employees, volunteer contributors, and their accompanying friends and family through an opt-in system and survey them about their experience.
Remote unmoderated study of non-Firefox users to evaluate various copy treaments of the automatic migration (autoimport) feature.
Remote study to evaluate the usability and labelling of a new Privacy Panel design in Firefox Nightly.
TripAdvisor competitive resarch to inform Prox development.
Remote unmoderated think-aloud study with non-Firefox users to evaluate the Firefox desktop onboarding experience.
A multi-method research study to gain a detailed understanding of the behaviors, motivations, and strategies behind current browser-based user workflows and related device or app-based workflows in the US and Canada.
Remote moderated research using a clickable prototype to understand current behaviour and motivations for keeping track of web pages, and evaluate the usability of the Activity Stream pinning and reminders design.
Remote unmoderated think-aloud study to evaluate the usability of user profiles in Chrome.
Remote unmoderated research of the Prox MVP prototype to evaluate navigational fixes - specifically: whether or not the introduction of the peaking card clarifies how to find nearby locations.
Remote unmoderated research of the Prox MVP prototype to evaluate navigational fixes - specifically: whether or not the introduction of the map icon clarifies how to find nearby locations.
Remote unmoderated interviews to test the Prox V2 prototype, which will be the MVP for the Hawaii All-Hands.
Test the Prox prototype developed during the NMX San Francisco design sprint with a non-San Francisco audience.
Remote unmoderated think-aloud study to evaluate the usability of the Nightly implementation of Containers.
Remote, moderated interview study to evaluate the usability of a containers prototype at the end of a Google Ventures-style design sprint.
Study of protoype of rethinking of mental model for bookmarking and recovery tasks.
Initial qualitative study into a proposed approach for user on-boarding.
Remote unmoderated research with Firefox users to evaluate usability of the run experience of using Activity Stream’s new tab page, as well as participants attitudes and percieved value.
Remote unmoderated think-aloud study to evaluate the usability of Page Shot.
Remote, unmoderated think-aloud study with Firefox users to evaluate the discoverability and usability of Min Vid.
Diary study and user interviews with people in the US to evaluate the experience of Activity Stream for Firefox Desktop and to observe people in their everyday browsing activities.
Study of second iteration of prototype contextual recommendations for bookmarks in Tofino.
Study of first iteration of prototype contextual recommendations for bookmarks in Tofino.
Tofino competitive research to explore participants' experience with Opera's implementation of the speed dial.
Remote, semi-structured interviews to understand the perceived usefulness of the No More 404s feature.
Remote, semi-structured interviews with people with varying levels of familiary with add-ons to evaluate discovery pane design changes.
Remote, semi-structured interviews with early adopters to evaluate the Test Pilot value proposition and the usability of the Test Pilot website.
Formative user research to gain a detailed understanding of the behaviors, motivations, and strategies behind current browser-based user workflows and related device or app-based workflows in Germany.
Formative user research to gain a detailed understanding of the behaviors, motivations, and strategies behind current browser-based user workflows and related device or app-based workflows in Germany.
Remote, semi-structured interviews with Mozilla add-ons developers to understand their experience in the add-ons ecosystem and their needs for the arrival of the WebExtensions standard.
Diary study and interviews to help the Firefox Mobile Team better understand our current tablet experience on Android and iOS.
Remote, unmoderated think-aloud study of Firefox users to evaluate the perceivability and usability of Activity Stream features for launch in Test Pilot.
Overview presentation of Task Continuity research in The United States, Taiwan and Japan.
User research interview technique training presented at the 2015 Mozilla Orlando All-Hands.
Overview of 2015 Task Continuity and Save, Share, Revitsit user research.
An evaluation of the user experience of two versions of Yahoo’s search results page with a group of Firefox and Google users.
Study to understand discovery of and perceptions of functionality of Pocket in Firefox.
Diary study and user interviews with Firefox Android and Firefox iOS users to evaluate the overall experience.
Study of information architecture and labeling of current add-ons with an exploration of a proposed prototype.
Diary study and user interviews with Firefox Android and Firefox iOS users to evaluate the overall experience.
Firefox for Android settings menu card sorting research. Final report and recommendations.
Diary study and interviews on tracking protection in private browsing mode with desktop users.
Diary study and interviews with participants to assess the experience of new users of Edge and Windows 10
Competitive review report of popular Android browser settings menus. Includes recommendations for Firefox for Android.
Remote, unmoderated usability study of the Android Nightly magnifying glass tool.
Firefox for Android Nightly user research on private browsing mode for external links.
Research on multi-device task continuity behaviors in Japan and Taiwan.
Remote, umoderated study to evaluate the Android first run experience.
An evaluation of the user experience of Yahoo’s mobile search.
Remote, unmoderated think-aloud study to evaluate usability of Tab Center prototype.
Research on multi-device task continuity behaviors in the United States.
Remote, unmoderated research on user vocabulary for logins and passwords.
Diary study and user interviews to understand participants' perceptions of proposed version of tracking protection.
Diary study and user intereviews to undestand how people save, share, and revisit content.