June 2020
Monitor Audience User Research Report
An interview study using "jobs to be done" method to uncover why people use and trust Monitor.
Publications By Date
June 2020
2020 COVID-19 Interview Study, mid-April
A remote interview study with 10 U.S.-based adults to understand how people perceive changes in their internet use since the COVID-19 stay-at-home orders began.
Report » Recording »
June 2020
Private Relay Alpha Usability Study :: Insights Summary
Evaluate the usability, comprehension, and get signal on potential value of the Private Relay Alpha to inform a future release.
Report »
June 2020
Uninstall Survey
This is a survey of users who have just uninstalled Firefox. Many plan to reinstall in order to fix something.
Report »
June 2020
2020 Flourish: Open Tabs Listening Tour
This UserTesting "listening tour uncovered early insights about how people (with many open tabs) return to, organize, and manage open tabs in their current browser (Edge, Chrome, Firefox, and Safari).
Report »
June 2020
2020 Flourish: Tab Overflow Menu Redesign UserTesting Research
UserTesting research with (9) participants (with many tabs open) to understand how people perceive the existing Tab Overflow menu and their initial impressions of a redesigned Tab Overflow menu.
Report »
May 2020
Fenix Milestone Testing 4
Browser features and flows (in preparation for the 2020 launch).
Report »
Recording »
May 2020
2020 Private by Default Prototype Testing Study :: Insights Summary
A cross-functional iOS team (PM/UR/UX/Marketing/Engineering) completed a week long design sprint to explore new possibilities around the concept of private browsing for the mobile browser. UX took emerging, tested concepts and created a new round of prototype solutions based on those findings.
Report »
May 2020
Private by Default Message Experiment
This in-product message experiment showed that a one-time message makes no difference for users' settings uncertainty. Messages tested included a promo of privacy tools and features, an assurance of 'privacy by default', a promo of the mobile browser, and a no-message control.
Report »
Deck »
May 2020
Firefox Use Cases (Which jobs do users do?)
4 surveys totalling over 14,000 desktop Firefox users show that 'task completion' and 'information seeking' trade off as the most common use case, followed by entertainment, with education and communication in distant last.
Report »
May 2020
iOS Private Sessions Design Sprint
Product Club presentation about learning from a remote, Google Ventures-style design sprint focused on privacy and browsing on Firefox iOS.
Report »
Recording »
May 2020
What does good performance mean on mobile?
A synthesis of all performance-relevant findings from previous Firefox mobile research + a primer for mobile that includes Performance-specific considerations for tolerance, search experience improvements, and timing, as well as a detailed catalog of typical mobile workflows and examples.
Report »
Recording »
May 2020
2020 Desktop Onboarding Redesign Study :: Insights Summary
Concept usability study of redesigned desktop onboarding
Report »
May 2020
Culture of Experimentation: Survey Research
This was a half hour introduction to survey research for the North American Brand team.
Report »
May 2020
UR Input for Firefox Strategic Response during COVID-19 Crisis
This document summarizes what we know from user research, so far, about users’ experiences and internet use as they relate to the COVID-19 crisis. It is intended to inform discussions about “What should Firefox’s strategic response to these challenges be?”
Report »
May 2020
2020 FxA Manage Account User Research Report
Task-driven usability test on desktop and mobile, using flows with new IA and UX patterns.
Report »
May 2020
2020 AMO warning message user study
Testing versions of copy messaging for non-Recommended badging.
Report »
May 2020
Summary: User Awareness of the Mozilla Mission/Business Model
As of May 2020, a summary of users' awareness of Mozilla's mission and nonprofit status.
Report »
April 2020
2020 iOS and Firefox: Exploratory Research
A diary study and follow-up interviews designed to explore any iOS similarities and differentiators from previous foundational work in Android, and gain a baseline understanding of why current users have chosen Firefox on iOS and what opportunities may exist to drive ongoing experiments.
Report »
April 2020
Privacy and Security Settings Uncertainty Usability/Structured Interview Study
A remote, unmoderated study to investigate the expectations participants had around privacy and security settings, if they could find privacy and security settings in Firefox, and how they felt about the Firefox Desktop privacy and security settings page.
Report »
April 2020
Cultivating a Sense of “Reassurance” on the Protections Dashboard
Evaluation of user sentiment of the current About:Protections experience vs. a new design.
Report »
Recording »
April 2020
iOS Onboarding Usability Report
Test conducted in April 2020 of iOS onboarding design and content for usability and understandability.
Report »
April 2020
Add-ons Monetization Research
Overview of research into common monetization problems for extension developers and why users financially support extensions.
Report »
April 2020
2020 Virtual Credit Cards UserTesting Study
We wanted to better understand people's interest in the Virtual Credit Cards concept, including how they interpreted the MaxDiff survey item about VCCs.
Report »
March 2020
Firefox Better Web / Scroll Beta Landing Page Research, Part 2
UserTesting study to understand comprehension of the landing page for the Firefox Better Web / Scroll beta product.
Report »
March 2020
2020 iOS Chronological Tabs: User Testing
User feedback on a chronological tab design for iOS to make it easier for users to find the right tab and support short-term memory for their frequent mobile research tasks.
Report »
March 2020
Firefox Desktop Customize Mode Usability Studies
Three University of Washington Seattle Human-Centered Design & Engineering Master's student groups ran in-person usability studies about Firefox Desktop Customize Mode.
Reports »
Group 1 Presentation »
Group 2 Presentation »
Group 3 Presentation »
Group 1 Report »
Group 2 Report »
Group 3 Report »
Recording »
Automated Transcript of Recording »
March 2020
Desktop User Needs
A compilation of user research shared with Desktop Experience team to inform 2020 roadmap planning.
Report »
Recording »
March 2020
Firefox Better Web with Scroll beta launch
Firefox Better Web with Scroll is a subscription product designed to give users a cleaner, fast, better web while supporting publishers by rewarding quality and not clicks. User research contributed with iterative value proposition testing, UI testing, landing page creation, data compilation, and ongoing surveys during the beta period.
Report »
March 2020
2019 Logout mental model research [Public]
Remote study researching users mental models around logging out of an account system.
Report »
February 2020
2020 Fenix Milestone 3 Testing
browser features and flows (in preparation for the April 2020 launch)
Report »
February 2020
Privacy, Trust, and Settings
A one-week project to find correlates of settings uncertainty. Trust, priv/sec addons, recall of changing settings, and reported comfort with settings were tested using a survey to check for association with settings uncertainty.
Report »
February 2020
Firefox Private Network - Upsell Research Sprint
Multi-round research to investigate participant comprehension of the FPN upsell page, particularly comprehension around how the extension varies from a VPN.
Report »
February 2020
2020 iOS ETP Message and Label Testing
The iOS product team tested prototype copy and UI options to describe strict ETP in a way that helps users understand both the value and risks around it, so that they may understand their options and make an informed decision about the right level of protection for their needs.
Report »
February 2020
Post-Launch Check-In on the Protections Panel + Protection Report
A check in on users’ general impressions, understandings of, and questions about the Protection Panel and the Protection Report after launch.
Report »
Recording »
February 2020
2020 Firefox + Scroll | Beta Naming Survey Study
Survey to test users' perceptions of 6 options for naming the Firefox + Scroll beta product, which is scheduled to launch in mid-March 2020.
Report »
January 2020
2020 Add-ons and Android: Current State and Prototype Feedback
The Fenix UX team captured current user mental models around the add-ons offering in Fennec, including differences between desktop and phone add-ons use, drivers for selection and add-on categorization, the current Fennec and AMO user experience and early stage prototype testing of some emerging add-ons experience concepts to compare against the feedback on the Fennec process.
Report »
January 2020
Fenix Settings Menu: Card Sort
This study was executed to capture user feedback and expectations around mapping proposed Fenix second-level settings sections to top-level categories to see if they matched the proposed structure.
Report »
January 2020
What ARE the threats of online tracking?
An internal Mozilla panel discussing what we think the threats of online tracking are, their relative priority, and what users can do about it.
Report »
Recording »
January 2020
Mobile Promotion on Private Browsing New Tab + Protection Report
We tested promotional mobile messaging on two privacy-related surfaces: the private browsing new tab and the Protection Report--additionally, we tested expectations for download methods such as QR codes.
Report »
January 2020
2020 Firefox + Scroll | Pre-Beta Landing Page UserTesting Study
UserTesting sessions (15) to learn how people perceive and understand the FCN + Scroll product from landing pages.
Report »
December 2019
Firefox Accounts User Research Review
A review of 22 studies run in 2019 related to Firefox accounts, particularly focused on mental models around accounts.
Report »
December 2019
Importing Data from Another Browser Research Review
A review of internal studies related to importing browser data.
Report »
December 2019
2019 Enterprise Privacy and Security Priorities Survey
A survey of enterprise IT system administrators to understand their organizations' priorities around privacy and security.
Report »
December 2019
Perceptions of "Protection" in Online and Offline Life
An analysis of in-field research covering what people feel is important to protect, what they feel they can protect, the perceived non-risk of internet activity, and an examination of the privacy messaging we are using now.
Report »
Recording »
December 2019
Google Signed-in Users User Research
Remote user interviews with people using Firefox for Desktop to understand perceived benefits and risks of staying signed in to Google accounts.
Report »
Recording »
December 2019
2019 Fennec Transition Messaging Options: Preference Testing
In preparation for the app update from Fennec to Fenix in Q2 2020, UX and Content Strategy tested a series of prototypes to support several rounds of tests with users before the update date, including banner message variations, pre-update messaging variations to gauge predictability about what will happen next, and in-app update process variations to capture participant comprehension of/reaction to the process and outcome.
Report »
December 2019
2019 Desktop Installable Websites User Research (PII)
Remote interviews and diary study to understand perceived value props, use cases, and mental models of installable websites.
Report »
December 2019
Usability Testing the FPN Pass-Based Model & UI
Usability test of Phase 2 for the Firefox Private Network product, primarily assessing UI and comprehension around the time-limited passes.
Report »
November 2019
Findings from the Secure Proxy/FPN Beta
Moderated interviews with users of the unlimited secure proxy beta - understanding motivations, overall beta experience, and exploring future product directions.
Report »
Recording »
November 2019
2019 Fenix "Save for Later"Options: Usability Test
The Fenix UX team tested a new approach for users to to save links to sites they visit for later consumption, including a single entry point (the star icon) to a variety of destinations (home, bookmarks, reading list and collections).
Recording »
November 2019
Lifecycle Page Survey Report
A survey about the understanding and attitudes toward the Lifecycle Page (a page that appears when you open the Firefox Desktop browser).
Report »
Recording »
Subtitle File »
November 2019
2019 FPN on mobile
Visibility, comprehension and desirability of the FPN feature offer in the mobile context.
Report »
November 2019
Firefox Desktop User Value Research
Diary study, interviews, and workshops in Berlin, Chicago, Portland, Seattle, and Taipei to better understand the user value of Firefox desktop.
Report »
Workshop Recording »
November 2019
2019 Firefox Users on Desktop, but not Android
1:1 remote interviews were conducted with 9 recruited participants who currently choose to use Firefox as their primary browser, at work and/or at home, but do not use Firefox on their Android device(s).
Report »
November 2019
Comprehension of Local vs Global Navigation & Settings in Fx Webapps (Desktop) - Concept Test Research
Concept evaluation comparison test examining the comprehension of local vs global navigation & settings in Firefox webapps (using Firefox Monitor).
Report »
Recording »
November 2019
"Family CTO" Considerations from User Research
A compilation of research relevant to the audience of "Family CTO" presented to Lockwise & Monitor teams.
Report »
Recording »
October 2019
2019 Fennec-to-Fenix Transition: Diary Study
12 current Fennec users were interviewed to capture their Fennec context, then asked to use Fenix instead for 3 days and upload their feedback.
Report »
October 2019
2019 Firefox Account Settings - Information Architecture User Research - Tree Test Results
Remote, unmoderated Firefox account settings website tree testing research.
Report »
Recording »
October 2019
Research Design Considerations for Understanding Printing Mental Models & Behaviors
Lessons learned from trying to evaluate the Firefox desktop printing experience using UserTesting.com and suggested approaches for future printing user research.
Report »
October 2019
Subscription Platform MVP Usability Test 1 — Payment, Cancel Flows
Remote, unmoderated test: Participants used a staged payment and cancellation flow stitched together with static VPN website and app screens.
Report »
September 2019
Ways to Position Skyline - Proposal from UR
Research-backed proposals for how we might position our Skyline launch in the market, includes a compilation of research from across the org.
Report »
September 2019
2019 Firefox Account Settings - Information Architecture User Research - Open Card Sort Results
Remote, unmoderated Firefox account settings website card sorting research.
Report »
September 2019
2019 Firefox Account Settings - Information Architecture User Research - Closed Card Sort Results
Remote, unmoderated Firefox account settings website card sorting research.
Report »
Recording »
September 2019
Mobile Organic Search User Interviews
Remote interview study to understand beliefs, attitudes, and behaviors related to organic search in Firefox for Android and iOS.
Report »
Recording »
September 2019
New Enterprise Webpage Usability
Remote, unmoderated usability study to evaluate the redesign of the Firefox for Enterprise landing page.
Report »
September 2019
Protocol Design System User Research
Usability tests on Subscription Landing and Pricing, What’s New Page, and Download Firefox Page. Conducted in preparation for Protocol Work Week and covering content, UI, IA, value perception.
Report »
September 2019
Secure Proxy+Message System Usability Test Report
A remote, unmoderated usability test that investigated users' comprehension of various different discovery channels for Secure Proxy.
Report »
Recording »
August 2019
2019 Fenix Dedicated Tab Page Usability Report
This series of 3 unmoderated tests focused on the following user tasks, with minor adjustments between rounds to iterate quickly on the prototype design of a separate "Open Tabs" page launched from the tab stack icon in the bottom bar.
Report »
August 2019
Top User Concerns Re: Web Tracking?
Response to a question about user concerns and tracking; contains a synthesis of prior research that might answer this question and recommendations for approaches.
Report »
August 2019
Innovation Pipeline Intake Form - Findings from a Lightweight Usability Study
We usability-tested our proposed idea intake form for the Innovation Pipeline with internal Mozilla employees who had prior domain expertise or had ideas they were willing to try and test-submit.
Report »
August 2019
2019 Desktop Organic Search User Interviews
Remote interview study to understand beliefs, attitudes, and behaviors related to organic search in Firefox for Desktop.
Report »
Recording »
August 2019
Fennec Onboarding with Sign In Buttons
Remote, unmoderated usability test to guage understanding of the new onboarding screens for Firefox for Android.
Report »
August 2019
2019 Firefox Cross-pollination Dandelion for Webapps (Desktop) - Concept Test Research (Public)
Concept test to inform the content and design of the proposed UI direction for the Firefox Cross-Pollination "Dandelion" (aka bento menu) for Webapps.
Report »
August 2019
Digital Identity Protection Services (Motivations for Adoption) - Review of External Research
A review of external research about why people adopt digital identity protection services.
Report »
Recording »
July 2019
Existing Users Updating Firefox Research Review
A compilation of (mostly) internal research and data about existing users updating Firefox.
Report »
Recording »
July 2019
Mobile Privacy Review - Synthesis
A short internal and external review of existing mobile privacy problems, tracking, and willingness to pay.
Report »
July 2019
2019 FFTV & Content Consumption
The purpose is to understand options to improve usage beyond youtube.com and surface relevant content on the Firefox for Fire TV homepage.
Report »
July 2019
2019 Trailhead Firefox Desktop Onboarding Evaluative User Research
A remote, unmoderated usability study on the Firefox Desktop download, install, first run, and Firefox account creation flow.
Report »
Recording »
June 2019
What Users Thought about the Trailhead First-run Interrupts
This survey was a follow-up to an onboarding content experiment. It found that the variants were equal in users' reports. Users weren't sure whether getting an account is required and have a wide variety of interpretations for what "joining Firefox" should mean.
Report »
June 2019
US Enterprise Paid Support User Research
Remote and in-person genernative interview study to understand enterprise IT decision-makers' experience with paid software support.
Report »
Recording »
June 2019
Why do only 60% of Downloads Result in Installations?
This study used remote, unmoderated observations while people download and install Firefox or Chrome to make recommendations about fixing stumble points that they faced.
Report »
Recording »
June 2019
2019 Fenix as a primary Android browser
This study evaluates how Fenix performs as a primary Android browser for those who currently use either Chrome or Firefox (Interviews + Diary Study).
Report »
June 2019
Social Tracking Protection Research Sprint
We performed a multi-round usability sprint on the understandability and usability of Social Tracking Protection and its subsequent site breakage experience.
Report »
June 2019
Secure Proxy - Round 2 Testing - Accounts/Payment Flow
Second round of usability testing for the secure proxy extension, focusing on the value prop and holistic experience of the signup/payment flow.
Report »
June 2019
Lockwise Desktop Usability User Research Report
Remote, moderated usability study on the Lockwise Desktop extension (password management).
Report »
Recording »
May 2019
2019 Firefox Monitor Variant Testing Preliminary Findings
Initial user reactions to Firefox Monitor from SurveyGizmo.
Report »
May 2019
Accounts, Sync, Send Tab User Research Report
Field study investigating Firefox ecosystem offerings, online accounts, pairing Fenix to Firefox Desktop, and a deep dive into Send Tab.
Report »
Recording- Ecosystems & Accounts »
Recording- Device Pairing »
Recording- Send Tab »
May 2019
Protection Report Concept Testing - Round 2
Second round of testing for the Protection Report concept, conducted during a MTV Work Week.
Report »
May 2019
Privacy Panel Usability Testing - May 2019
We tested new updates to the privacy panel (previously called Content Blocking).
Report »
May 2019
Secure Proxy - Initial Concept/Value Prop Testing.
Research to understand how well does our current value proposition resonates with users, what confuses or excites them, and what interests them about the way other VPN products position their services.
Report »
April 2019
Protection Report - Concept Testing - Round 1
Early rounds of concept testing for the Protection Report.
Report »
April 2019
Firefox Monitor User Testing on v2 Wireframe
6 unmoderated usertesting.com sessions, with the goal to understand comprehension and navigation on an Invision prototype of Firefox Monitor v2.
Report »
March 2019
Fenix Milestone 2
Research findings at Fenix Milestone 2.
Report »
March 2019
Firefox Lockbox – Android Evaluative Research (Public)
Remote unmoderated usability test of the Firefox Lockbox for Android app.
Report »
Presentation »
March 2019
Organic search: Who Does It And Why?
A survey that found that "not knowing how to SAP search" isn't the reason that people do organic search (which doesn't generate revenue) instead.
Report »
Presentation »
March 2019
Does Heartbeat Overcount Men?
What are the demographics of Heartbeat survey takers, compared to desktop Firefox users?
Report »
March 2019
Firefox Accounts Avatar in Toolbar Usability Test Report
Remote, unmoderated usertesting.com study on the discoverability, comprehension, and usability of an accounts icon in the browser toolbar.
Report »
March 2019
Facebook Container 2.0 Research Sprint
Summary of a one-week sprint of compressed usability testing on Facebook Container 2.0.
Report »
March 2019
Browser Extension Abuse Reporting Usability Test
Remote, unmoderated usertesting.com study on the usability and comprehension of a new add-ons abuse reporting feature in Firefox.
Report »
February 2019
Firefox Monitor User Testing on v1 Website
10 unmoderated usertesting.com sessions, with the goal to understand the comprehension and actionability of Firefox Monitor's v1 website(monitor.firefox.com).
Report »
February 2019
Learnings from Firefox Focus
Interviews with Firefox Focus users to understand the best/worst parts of the experience, use cases, and value of the browser.
Report »
Recording »
February 2019
User Account Control Prompt Usability & Content Test Report
Remote, unmoderated study to investigate participant's behavior, attitudes, and comprehension of user account control prompts faced while downloading Firefox.
Report »
February 2019
What Focus and Firefox for Android Users Love (and so we should keep these in Fenix)
Two in-product surveys on features and uses that users value in current mobile browsers.
Report » Presentation »
February 2019
Flexbox Inspector User Research
Remote, unmoderated usability evaluation of the Flexbox Inspector in Firefox DevTools.
Report »
February 2019
Picture-in-Picture — Usability Test
Remote, unmoderated usability test of the Picture-in-Picture feature for Firefox Desktop.
Report »
February 2019
Fenix Milestone 1
Research findings at Fenix Milestone 1.
Report »
January 2019
Universal Extension Card Usability Test
Remote unmoderated usability test of the universal extension card for extensions and themes in the Firefox browser.
Report »
January 2019
Screenshsots Discoverability User Research
Screenshots discoverability user research findings reveal problems with browser toolbar menu usability.
Report »
Product Club Presentation »
Product Club Presentation »
January 2019
Firefox Desktop Interruptions Study
A remote diary study to investigate how participants react to, understand, and feel about interruptions they receive while using Firefox Desktop.
Report »
Blog Post on Firefox UX Blog »
Blog Post on Medium.com »
Presentation »
December 2018
Search Shortcuts Usability Test - Firefox 64
Remote, unmoderated usertesting.com study on the comprehension and usability of new tab page search shortcut changes in Firefox 64.
Report »
December 2018
Stakeholder Interviews with Fictional Product Stimuli – Test Pilot.
Qualitative research to understand how internal stakeholders interpret Mozilla’s mission and strategic goals, in order to support internal decision-making about what new products or features to prioritize in 2019; and to gauge whether stakeholders see the product concepting tool we used—fictional product landing pages—as a useful evaluavative framework worth developing & using in 2019.
Report »
December 2018
Review of Privacy Studies at Mozilla and Beyond
A literature review pulling together findings and recommendations from both Firefox and Industry research studies.
Report » Presentation »
November 2018
Web Payments Nightly User Research
Remote, moderated think-aloud study to evaluate the usabilty of the Firefox Basic Card Web Payments implementation.
Report »
November 2018
Perceived Performance: WebView and GeckoView on Firefox Focus
Comparative mobile browser evaluation of perceived performance on GeckoView and WebView.
Report »
November 2018
Perceived Performance: Firefox Fennec & Chrome Mobile
Comparative mobile browser evaluation of perceived performance on Fennec and Chrome.
Report »
November 2018
2018 - Content Blocking User Testing Analysis
User testing on the Content Blocking feature within the control panel.
Report »
October 2018
Fenix Concept Evaluation: Privacy Switching
A concept test on the understandability and value prop of a mobile web browser that supports quick switching into private browsing.
Report »
October 2018
Fenix Concept Evaluation: Search and Sessions
A concept test on the understandability and value prop of a mobile web browser that supports task continuity through its treatment of search and sessions.
Report »
October 2018
Fenix Concept Evaluation: Maximize Battery Life
A concept test on the understandability and value prop of a mobile web browser that maximized battery life.
Report »
October 2018
Fenix Concept Evaluation: Private Browsing Toggle
A concept evaluation of Fenix exploring the theme of “Private Browsing” with Android users in the United States and Canada.
Report »
October 2018
Fenix Concept Evaluation: Maximizing Battery Mode
A concept evaluation of Fenix, exploring "power saving modes" with Android users.
Report »
October 2018
Fenix - Appify Concept Evaluation
A concept test on the understandability and value prop of a mobile web browser where one can launch progressive web apps.
Report »
October 2018
Knowledge Work in the Web Browser (Product Club)
Product Club presentation of Knowledge Work research, ux brief, scenarios, design concepts, and storyboards.
Report »
Video »
October 2018
Extension Post-Install Experience Concept Test - Round 2
A second round of a remote unmoderated usability test about an extension's post-install experience that investigates if people understand that it was installed and on.
Report »
October 2018
Extension Product Page (Single Column Layout) Concept Test (Public)
A remote unmoderated usability test about an extension product page concept, that investigates affordances, comprehension and trust.
Report »
September 2018
Fenix Field Research Report
Findings from in-person user interviews conducted in France and Germany on mobile browsers.
Report »
Summary »
September 2018
Search Tiles Usability Testing
Remote, unmoderated usability evaluation of search tiles design on new tab page.
Report »
September 2018
UX Accessibility Training Day 1
Video »
UX Accessibility Training Day 2
Video »
UX Accessibility Training Deck
Deck »
Inclusive Design Review Report
Report »
September 2018
Price Alerts Usability Testing
Remote, unmoderated think-aloud study to evaluate the usabilty of a Cyber Monday price alerts extension.
Report »
August 2018
Extension Post-Install Experience Concept Test
A remote, unmoderated study to evaluate participants' comprehension of a page that appears after Firefox extension installation.
Report »
August 2018
Cyber Monday Price Alerts Concept Evaluation
Remote, unmoderated think-aloud study to evaluate the early design of a Cyber Monday price alerts extension.
Report »
Recording »
August 2018
addons.mozilla.org Survey, Think Aloud User Research Study, and Design Sessions
To understand the backgrounds, motivations, behaviors, and user journeys of extensions & themes, we ran a survey on addons.mozilla.org, a think aloud study in Vancouver BC, and a set of design sessions.
Report »
July 2018
Facebook Container Interviews User Research
I conducted 7 remote interviews with people to use Facebook Container to learn their user journeys, motivations, beliefs, comprehension, and satisfaction related to the browser extension.
Report »
July 2018
North America Shopping User Research
A multi-method research study to gain a detailed understanding of the motivations, beliefs, behaviors, and workflows related to shopping in Canada and the US.
Report »
Presentation »
July 2018
Facebook Container Usability User Research
The remote, unmoderated study investigated the usability (including success, comprehension, interest, and the evaluation of user journeys) in getting the Facebook Container Firefox extension.
Report »
May 2018
Firefox Monitor Service Testing
An evaluation of some early prototypes of the Firefox Monitor service, which investigates participants' understandings, emotional reactions and informational needs.
Report »
May 2018
Privacy Extensions Study
A report on the impact of different privacy extensions (uBlock Origin, Ghostery and DuckDuckGo Privacy Essentials) on participants' perceptions of safety, risk and control.
Report »
April 2018
Shopping Design Sprint
In-person design sprint to explore product ideas related to comparison shopping.
Report »
April 2018
Firefox Color Nightly User Research
A remote, unmoderated study to understand any usability issues with Firefox Color before it launches as an experiment in Firefox Test Pilot.
Report »
April 2018
Security Message Test
A study that investigated how participants understood and reacted to several redesigned security error messages.
Report »
April 2018
Extensions & Themes in Onboarding Tour
Remote, unmoderated study to investigate the usability, perceived value, and tone of proposed changes to the Firefox Desktop Onboarding Tour.
Report »
April 2018
Web Payments Contextual Onboarding User Research
Unmoderated user testing to understand the opportunities and drawbacks of contextual onboarding for the Web Payments MVP.
Report »
March 2018
Search/Information Retrieval Background and Research Summary
A review of recent literature on search, including definitions of foundational search concepts and relevance of research findings for Mozilla.
Report »
March 2018
Web Payments Unhappy Path Usability Evaluation
Remote, unmoderated usability evaluation of the Basic Card Web Payments API implementation in Firefox Nightly.
Report »
March 2018
Shopping Background Research
Desk research and remote, moderated expert interviews about online shopping.
Report »
Presentation »
March 2018
Shopping Stakeholder Research
Remote, moderated interviews with Mozilla stakeholders involved in past and present shopping-related projects.
Report »
Presentation »
March 2018
Extension Recommendations Comprehension & Trust User Research Report
Remote, unmoderated study on 4 scenarios to understand participants' comprehension & trust of add-ons recommendations.
Report »
February 2018
Chrome Profiles User Research
Remote, moderated interviews to evaluate the implementation of profiles in the Chrome browser
Report »
February 2018
Firefox Desktop Onboarding User Research in Germany
In-home interview study to investigate how participants discover and learn apps, and how they onboarding to Firefox.
Report »
February 2018
Data Clearing Usability Testing
A usertesting.com study that was conducted to discover usability issues for some revamped Privacy preferences.
Report »
February 2018
2018 Prox Project Research Overview
Overview of results of Prox research.
Report »
Recording »
January 2018
Privacy Diary Study Report
Diary study that investigates participants' privacy needs, beliefs and behaviors are in everyday life.
Report »
December 2017
Summative Firefox Quantum Desktop Onboarding and Activity Stream User Research - Part 2
Remote 6-day diary study to understand new and returning Firefox Desktop users' experience with Firefox Quantum Desktop download, install, first run, onboarding tour, and first session.
Report »
December 2017
Firefox Focus Survey
Collaborative project with the Stategy and Insights team to understand browser usage, privacy use cases, and feature expectations for Firefox Focus.
Report »
November 2017
Firefox Mobile Onboarding Research
A remote, unmoderated study to understand the download, install, and first run experience of Firefox for Android and Firefox for iOS.
Report »
Recording »
November 2017
Firefox Mobile Research Overview
Overview of mobile-related research to inform 2018 Android work.
Report »
November 2017
TabSplit Concept Evaluation
Remote, unmoderated think-aloud study to evaluate the early design of TabSplit.
Report »
November 2017
Suggested Passwords
Investigate how users interact with passwords suggested from the browser, and understand their attitudes and beliefs about using generated passwords.
Report »
October 2017
Lockbox Alpha 0.1.1 User Study
Unmoderated user study to understand the user experience and usability of Alpha 0.1.1.
Report »
October 2017
Onboarding Tour Comprehension User Research
Remote, unmoderated study to determine if participants understand the Firefox Desktop onboarding tour (designed for returning users).
Report »
October 2017
Summative Firefox Quantum Desktop Onboarding and Activity Stream User Research - Part 1
Remote, unmoderated study to understand new and returning Firefox Desktop users' experience with Firefox Quantum Desktop download, install, first run, onboarding tour, and first session.
Report »
October 2017
Revised Download Page and Intro Sequence User Research
A remote, unmoderated usability study on the revised Firefox 57 Desktop download page and intro sequence.
Report »
September 2017
Photon Perceived Performance Benchmarking Final Report
Lab-based perceived performance Chrome and Firefox benchmarking study with Answerlab.
Report »
Recording »
September 2017
Notes Enhancements User Research
Remote, unmoderated think-aloud study to evaluate the user experience design of multiple notes.
Report »
Blog Post »
September 2017
Chrome Leavers User Research
Moderated interviews with people who have recently switched from using primarily Chrome as their main browser to primarily using another browser to understand reasons why people are leaving Chrome.
Report »
August 2017
Overview: Firefox News-Related Research
Overview of news related user research from various studies created for Zurb.
Report »
August 2017
Ad Filtering and Anti-Tracking “Buy-a-feature” Innovation Game Report
A report detailing people's feelings towards online advertising and their thoughts about different elements of Firefox's ad-filtering and tracking-blocking strategy.
Report »
August 2017
Use of 3rd Party Password Managers
Moderated interviews with people using 3rd party password managers so that we could understand why they started using one, how they chose it, and their experience using it.
Report »
August 2017
Photon: Priming and Perceived Performance Study
Impact of news priming on perceived performance of Firefox.
Report »
August 2017
Onboarding Tour Overlay User Research
Remote diary study of Firefox Nightly Version 56 to learn about new Firefox users' experience with the Tour Overlay and Tour Notifications.
Report »
July 2017
Firefox Focus for Android (v1.0)
Firefox Focus for Android remote unmoderated research.
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July 2017
2017 Lockbox User Interviews: Results
Exploring attitudes, beliefs, and behaviour around online accounts and security.
Report »
July 2017
Usability Testing 101
Usability testing training by Elizabeth Allen, PhD. Held July 12, 2017 in the Toronto office..
Recording »
June 2017
2017 Test Pilot Chicago Field Research
Diary study and in-home interviews to understand the first-week experience of new Test Pilot users.
Report »
June 2017
Firefox Focus for iOS (v3.2)
Firefox Focus for iOS remote unmoderated research.
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June 2017
2017 Search Chunking Eyetracking Report
Eye-tracking summative study that compares the performance between Opera and Vivaldi on a range of search and retrieval tasks.
Report »
June 2017
Search/Information Retrieval: Three Recent Studies
A literature review of three HCI-focused articles related to search and information retrieval from 2014-2015 with implications for search at Mozilla.
Report »
June 2017
Expectations of Firefox from Downloaders
A three part study (survey, remote moderated interviews, and follow-up survey) to learn more about the people who access the Firefox download page and their expectations of Firefox.
Report »
June 2017
Overview: Firefox Video-Related Research
Overview of video related user research from various studies created for Ravensbourne.
Report »
June 2017
Portal Concept Evaluation
Remote, moderated think-aloud study to evaluate early designs for Portal (later known as Send).
Report »
Blog Post »
June 2017
Activity Stream New Tab with Top Stories from Pocket User Research
Remote diary study of Activity Stream New Tab to learn about perceived value, impact of Top Stories, and workflow integration.
Report »
May 2017
Insecure Password Warning Copy with Updated String: User Research
Remote unmoderated research on non-Firefox and Firefox users evaluating users' understanding and attitude towards a new strings of copy for the insecure password warning. Follow up study to Insecure Passwords Copy User Research Report.
Report »
May 2017
NMX Video User Research
Remote, unmoderated research to understand mobile video watching behavior and motivations.
Report »
May 2017
Extension Permissions on Installation User Research Report
Usertesting.com study to evaluate the experience of displaying extension permissions in the installion process.
Report »
May 2017
Photon Perceived Performance Benchmarking Phase 1
Lab-based perceived performance Chrome and Firefox benchmarking study with Answerlab.
Report »
Recording »
May 2017
Onboarding Tour Notification Message Testing Study
Remote unmoderated study of onboarding tour notification messages to evaluate comprehension, clarity, tone, and perceived purpose.
Report »
May 2017
Firefox Screenshots User Research 2
Remote, moderated think-aloud study to evaluate the release design of Screenshots.
Report »
April 2017
Photon Visual Design Study
Usertesting.com study to evaluate overall sentiment and emotional responses to various visual design changes for Photon, including the chrome design, illustration style and animations.
Report »
April 2017
Photon Sidebar Testing
Usertesting.com study to evaluate the perceived utility and usability of sidebar-based web extensions in Photon.
Report »
April 2017
Photon Error Message Study
Usertesting.com study to evaluate the understandability and emotional response to an updated Error Messages style in Photon.
Report »
April 2017
Insecure Passwords Warning Copy User Research Report
Remote unmoderated research on non-Firefox and Firefox users evaluating users' understanding and attitude towards two different strings of copy for the insecure password warning.
Report »
April 2017
Hoverpad Concept Evaluation
Remote, unmoderated think-aloud study to evaluate early mock-up of Hoverpad.
Report »
April 2017
Onboarding Tour Overlay Prototype User Research
Remote unmoderated think-aloud study of non-Firefox users to investigate usability and comprehension on an onboarding tour design.
Report »
April 2017
Autoimport Redesign User Research
Remote unmoderated think-aloud study of non-Firefox users to evaluate automatic migration feature using a Framer prototype.
Report »
March 2017
Prox V2 Chicago Field Test (NMX)
In-person interviews and field tests with the V2 version of Prox in Chicago.
Report »
March 2017
Prox V2 Chicago Research: High-Level Update
High-level results from Chicago Prox field research in advance of full report.
Report »
March 2017
Workflows Research Summary
High-level summary of the 2017 multi-country user workflows formative research.
Report »
Blog Post »
March 2017
Photon Menu Structure Study
Usertesting.com study to evaluate the findability of items in the new Photon menu structure.
Report »
March 2017
Q1 Test Pilot Interview Study
Remote, semi-structured interviews to understand the experience of people using multiple Test Pilot experiments.
Report »
March 2017
Opera Extensions Sidebar User Research
Remote, semi-structured interviews to evaluate usability of sidebars of three Opera extensions to inform approaches to sidebars for WebExtensions in Firefox and Photon.
Report »
March 2017
Firefox Screenshots Pre-Launch User Research
Remote, semi-structured interviews to evaluate design changes to Page Shot/Firefox Screenshots before release in Firefox 54.
Report »
March 2017
Onboarding Revised Self-Segmentation and Tour User Research
Remote moderated interviews and diary study of non-Firefox users to evaluate download, install, first run, and onboarding tour experience of Firefox Desktop Onboarding v1.6.
Report »
March 2017
Onboarding Streamlined Live Experience User Research
Remote unmoderated study of non-Firefox users to evaluate download, install, and first run experience of Firefox Desktop Onboarding v2.0.
Report »
February 2017
Snippets on New Tab
Eyetracking study with Firefox users to evaluate the snippets design system on Activity Stream's new tab page.
Report »
February 2017
Search Box Eyetracking Study
Eyetracking study to evaluate users' focal points on the Firefox search box and to evaluate a set of minor changes to its design.
Report »
February 2017
Snooze Tabs User Research 2
Remote, unmoderated think-aloud study to evaluate design changes to Snooze Tabs.
Report »
February 2017
Data Privacy Permissions Copy User Research
Remote unmoderated study of Firefox users to evaluate two versions of copy on a Data Privacy Permissions Settings panel.
Report »
February 2017
Autoimport Prototype User Research
Remote unmoderated think-aloud study of non-Firefox users to evaluate automatic migration feature using a Framer prototype.
Report »
January 2017
Search Box Design Revision Study
Study to evaluate a set of minor changes to the search box design.
Report »
January 2017
Prox V1 Chicago Field Test (NMX)
Prox V1 Chicago field test with diary study and remote interviews.
Report »
January 2017
Snooze Tabs User Research 1
Remote, unmoderated think-aloud study to evaluate the usability of Snooze Tabs.
Report »
January 2017
Onboarding Release Version User Research
Remote unmoderated think-aloud study of non-Firefox users to evaluate download, install, and first run experience of Firefox Desktop Release v50.
Report »
January 2017
Onboarding User Testing Comparison Report
Summary report comparing user research conducted on three different versions of Firefox Desktop Onboarding.
Report »
January 2017
Onboarding Streamlined Prototype User Research
Remote unmoderated think-aloud study of non-Firefox users to evaluate download, install, and first run experience of Firefox Desktop Onboarding v2.0 using a Framer prototype.
Report »
January 2017
Onboarding Sync Explanation Page User Research
Remote unmoderated study of non-Firefox users to evaluate two versions of a page that explains Firefox Sync Accounts.
Report »
December 2016
Asia Workflows Highlights and Opportunities in Japan
Overview of potential Rakuten and LINE Opportunities in Japan.
Report »
December 2016
Activity Stream First Run Experience (December)
Remote unmoderated research with Firefox users to evaluate usability of the run experience of using Activity Stream’s new tab page, as well as participants attitudes and percieved value.
Report »
December 2016
Onboarding Self-Segmentation and Tour User Research
Remote umoderated think-aloud study of non-Firefox users to evaluate download, install, first run, and onboarding tour experience of Firefox Desktop Onboarding v1.5.
Report »
December 2016
Firefox User Research Team
Overview of the Firefox User Research Team and our work for the Hawaii Mozilla All-Hands.
Report »
December 2016
Prox MVP Hawaii Survey (NMX)
User research on the Prox MVP at the Hawaii All-Hands with Mozilla employees, volunteer contributors, and their accompanying friends and family through an opt-in system and survey them about their experience.
Report »
December 2016
Autoimport Copy Testing User Research
Remote unmoderated study of non-Firefox users to evaluate various copy treaments of the automatic migration (autoimport) feature.
Report »
November 2016
Permissions Panel User Study #1
Remote study to evaluate the usability and labelling of a new Privacy Panel design in Firefox Nightly.
Report »
Blog Post »
November 2016
TripAdvisor Competitive Research (NMX)
TripAdvisor competitive resarch to inform Prox development.
Report »
November 2016
Q4 New Users User Research
Remote unmoderated think-aloud study with non-Firefox users to evaluate the Firefox desktop onboarding experience.
Report »
November 2016
User Workflows Research: North America
A multi-method research study to gain a detailed understanding of the behaviors, motivations, and strategies behind current browser-based user workflows and related device or app-based workflows in the US and Canada.
Report »
October 2016
Activity Stream Pinning and Reminders
Remote moderated research using a clickable prototype to understand current behaviour and motivations for keeping track of web pages, and evaluate the usability of the Activity Stream pinning and reminders design.
Report »
October 2016
Chrome Profiles User Research
Remote unmoderated think-aloud study to evaluate the usability of user profiles in Chrome.
Report »
October 2016
Prox MVP User Research: Peaking Cards (NMX)
Remote unmoderated research of the Prox MVP prototype to evaluate navigational fixes - specifically: whether or not the introduction of the peaking card clarifies how to find nearby locations.
Report »
October 2016
Prox MVP User Research: Map (NMX)
Remote unmoderated research of the Prox MVP prototype to evaluate navigational fixes - specifically: whether or not the introduction of the map icon clarifies how to find nearby locations.
Report »
October 2016
Prox V2 User Testing (NMX)
Remote unmoderated interviews to test the Prox V2 prototype, which will be the MVP for the Hawaii All-Hands.
Report »
October 2016
Prox V1 User Testing (NMX)
Test the Prox prototype developed during the NMX San Francisco design sprint with a non-San Francisco audience.
Report »
October 2016
Nightly-Containers User Research
Remote unmoderated think-aloud study to evaluate the usability of the Nightly implementation of Containers.
Report »
September 2016
Contextual Identity Design Sprint Re-cap
Remote, moderated interview study to evaluate the usability of a containers prototype at the end of a Google Ventures-style design sprint.
Report »
September 2016
Tofino Shortcuts and Collections
Study of protoype of rethinking of mental model for bookmarking and recovery tasks.
Report »
September 2016
On-Boarding Experience User Research Summary
Initial qualitative study into a proposed approach for user on-boarding.
Report »
September 2016
Activity Stream First Run Experience (September)
Remote unmoderated research with Firefox users to evaluate usability of the run experience of using Activity Stream’s new tab page, as well as participants attitudes and percieved value.
Report »
September 2016
Page Shot User Research
Remote unmoderated think-aloud study to evaluate the usability of Page Shot.
Report »
September 2016
Min Vid User Research
Remote, unmoderated think-aloud study with Firefox users to evaluate the discoverability and usability of Min Vid.
Report »
September 2016
Activity Stream Diary Study
Diary study and user interviews with people in the US to evaluate the experience of Activity Stream for Firefox Desktop and to observe people in their everyday browsing activities.
Report »
August 2016
Tofino Contextual Recommendations 2 Summary
Study of second iteration of prototype contextual recommendations for bookmarks in Tofino.
Report »
August 2016
Tofino Contextual Recommendations Summary
Study of first iteration of prototype contextual recommendations for bookmarks in Tofino.
Report »
July 2016
Opera Speed Dial Competitive User Research Summary
Tofino competitive research to explore participants' experience with Opera's implementation of the speed dial.
Report »
July 2016
No More 404s Concept Validation
Remote, semi-structured interviews to understand the perceived usefulness of the No More 404s feature.
Report »
July 2016
Add-ons Discovery Pane User Research
Remote, semi-structured interviews with people with varying levels of familiary with add-ons to evaluate discovery pane design changes.
Report »
May 2016
Test Pilot Website User Research
Remote, semi-structured interviews with early adopters to evaluate the Test Pilot value proposition and the usability of the Test Pilot website.
Report »
May 2016
Workflows User Research: Germany (Full Report)
Formative user research to gain a detailed understanding of the behaviors, motivations, and strategies behind current browser-based user workflows and related device or app-based workflows in Germany.
Report »
Blog Post (1) »
Blog Post (2) »
May 2016
Workflows User Research: Germany (Presentation)
Formative user research to gain a detailed understanding of the behaviors, motivations, and strategies behind current browser-based user workflows and related device or app-based workflows in Germany.
Report »
April 2016
Add-on Developer Ecosystem User Research
Remote, semi-structured interviews with Mozilla add-ons developers to understand their experience in the add-ons ecosystem and their needs for the arrival of the WebExtensions standard.
Report »
April 2016
Monthly Mobile - April Tablet Study
Diary study and interviews to help the Firefox Mobile Team better understand our current tablet experience on Android and iOS.
Report »
April 2016
Activity Stream Pre-Launch User Research
Remote, unmoderated think-aloud study of Firefox users to evaluate the perceivability and usability of Activity Stream features for launch in Test PIlot.
Report »
December 2015
Task Continuity Research Overview
Overview presentation of Task Continuity research in The United States, Taiwan and Japan.
Report »
Blog Post »
December 2015
User Research Interview Techniques
User research interview technique training presented at the 2015 Mozilla Orlando All-Hands.
Report »
December 2015
2015 User Research Overview
Overview of 2015 Task Continuity and Save, Share, Revitsit user research.
Report »
December 2015
Yahoo Search Results User Testing Study 1
An evaluation of the user experience of two versions of Yahoo’s search results page with a group of Firefox and Google users.
Report »
November 2015
Pocket User Study
Study to understand discovery of and perceptions of functionality of Pocket in Firefox.
Report »
November 2015
November Monthly Mobile Research
Diary study and user interviews with Firefox Android and Firefox iOS users to evaluate the overall experience.
Report »
October 2015
Add-Ons Naming and Prototype Test
Study of information architecture and labeling of current add-ons with an exploration of a proposed prototype.
Report »
October 2015
October Monthly Mobile Research
Diary study and user interviews with Firefox Android and Firefox iOS users to evaluate the overall experience.
Report »
October 2015
Android Browser Settings Research
Firefox for Android settings menu card sorting research. Final report and recommendations.
Report »
September 2015
Private Browsing & Tracking Protection Research
Diary study and interviews on tracking protection in private browsing mode with desktop users.
Report »
August 2015
Edge/Windows 10 User Research
Diary study and interviews with participants to assess the experience of new users of Edge and Windows 10
Report »
August 2015
Android Settings Menu Competitive Review
Competitive review report of popular Android browser settings menus. Includes recommendations for Firefox for Android.
Report »
July 2015
Android Magnifying Glass User Research
Remote, unmoderated usability study of the Android Nightly magnifying glass tool.
Report »
July 2015
Android Private Browsing Mode Research
Firefox for Android Nightly user research on private browsing mode for external links.
Report »
June 2015
Multi-Device Task Continuity - Asia
Research on multi-device task continuity behaviors in Japan and Taiwan.
Report »
Blog Post »
May 2015
Android First Run User Research
Remote, umoderated study to evaluate the Android first run experience.
Report »
May 2015
Yahoo Mobile Search User Research
An evaluation of the user experience of Yahoo’s mobile search.
Report »
March 2015
Tab Center User Research
Remote, unmoderated think-aloud study to evaluate usability of Tab Center prototype.
Report »
March 2015
Multi-Device Task Continuity - United States
Research on multi-device task continuity behaviors in the United States.
Report »
Blog Post »
February 2015
Login Manager User Research
Remote, unmoderated research on user vocabulary for logins and passwords.
Report »
February 2015
Firefox Tracking Protection
Diary study and user interviews to understand participants' perceptions of proposed version of tracking protection.
Report »
January 2015
Save, Share, Revisit
Diary study and user intereviews to undestand how people save, share, and revisit content.