1:1 remote interviews were conducted with 9 recruited participants who currently choose to use Firefox as their primary browser, at work and/or at home, but do not use Firefox on their Android device(s).
Concept evaluation comparison test examining the comprehension of local vs global navigation & settings in Firefox webapps (using Firefox Monitor).
A compilation of research relevant to the audience of "Family CTO" presented to Lockwise & Monitor teams.
12 current Fennec users were interviewed to capture their Fennec context, then asked to use Fenix instead for 3 days and upload their feedback.
Remote, unmoderated Firefox account settings website tree testing research.
Remote, unmoderated test: Participants used a staged payment and cancellation flow stitched together with static VPN website and app screens.
Research-backed proposals for how we might position our Skyline launch in the market, includes a compilation of research from across the org.
Remote, unmoderated Firefox account settings website card sorting research.
Remote, unmoderated Firefox account settings website card sorting research.
Remote interview study to understand beliefs, attitudes, and behaviors related to organic search in Firefox for Android and iOS.
Remote, unmoderated usability study to evaluate the redesign of the Firefox for Enterprise landing page.
Usability tests on Subscription Landing and Pricing, What’s New Page, and Download Firefox Page. Conducted in preparation for Protocol Work Week and covering content, UI, IA, value perception.
A remote, unmoderated usability test that investigated users' comprehension of various different discovery channels for Secure Proxy.
This series of 3 unmoderated tests focused on the following user tasks, with minor adjustments between rounds to iterate quickly on the prototype design of a separate "Open Tabs" page launched from the tab stack icon in the bottom bar.
Response to a question about user concerns and tracking; contains a synthesis of prior research that might answer this question and recommendations for approaches.
We usability-tested our proposed idea intake form for the Innovation Pipeline with internal Mozilla employees who had prior domain expertise or had ideas they were willing to try and test-submit.
Remote interview study to understand beliefs, attitudes, and behaviors related to organic search in Firefox for Desktop.
Remote, unmoderated usability test to guage understanding of the new onboarding screens for Firefox for Android.
Concept test to inform the content and design of the proposed UI direction for the Firefox Cross-Pollination "Dandelion" (aka bento menu) for Webapps.
A review of external research about why people adopt digital identity protection services.
A compilation of (mostly) internal research and data about existing users updating Firefox.
A short internal and external review of existing mobile privacy problems, tracking, and willingness to pay.
A remote, unmoderated usability study on the Firefox Desktop download, install, first run, and Firefox account creation flow.
This survey was a follow-up to an onboarding content experiment. It found that the variants were equal in users' reports. Users weren't sure whether getting an account is required and have a wide variety of interpretations for what "joining Firefox" should mean.
Remote and in-person genernative interview study to understand enterprise IT decision-makers' experience with paid software support.
This study used remote, unmoderated observations while people download and install Firefox or Chrome to make recommendations about fixing stumble points that they faced.
We performed a multi-round usability sprint on the understandability and usability of Social Tracking Protection and its subsequent site breakage experience.
Second round of usability testing for the secure proxy extension, focusing on the value prop and holistic experience of the signup/payment flow.
Remote, moderated usability study on the Lockwise Desktop extension (password management).
Initial user reactions to Firefox Monitor from SurveyGizmo.
Field study investigating Firefox ecosystem offerings, online accounts, pairing Fenix to Firefox Desktop, and a deep dive into Send Tab.
Second round of testing for the Protection Report concept, conducted during a MTV Work Week.
We tested new updates to the privacy panel (previously called Content Blocking).
Research to understand how well does our current value proposition resonates with users, what confuses or excites them, and what interests them about the way other VPN products position their services.
Early rounds of concept testing for the Protection Report.
6 unmoderated usertesting.com sessions, with the goal to understand comprehension and navigation on an Invision prototype of Firefox Monitor v2.
Research findings at Fenix Milestone 2.
Remote unmoderated usability test of the Firefox Lockbox for Android app.
A survey that found that "not knowing how to SAP search" isn't the reason that people do organic search (which doesn't generate revenue) instead.
What are the demographics of Heartbeat survey takers, compared to desktop Firefox users?
Remote, unmoderated usertesting.com study on the discoverability, comprehension, and usability of an accounts icon in the browser toolbar.
Summary of a one-week sprint of compressed usability testing on Facebook Container 2.0.
Remote, unmoderated usertesting.com study on the usability and comprehension of a new add-ons abuse reporting feature in Firefox.
10 unmoderated usertesting.com sessions, with the goal to understand the comprehension and actionability of Firefox Monitor's v1 website(monitor.firefox.com).
Interviews with Firefox Focus users to understand the best/worst parts of the experience, use cases, and value of the browser.
Remote, unmoderated study to investigate participant's behavior, attitudes, and comprehension of user account control prompts faced while downloading Firefox.
Two in-product surveys on features and uses that users value in current mobile browsers.
Remote, unmoderated usability evaluation of the Flexbox Inspector in Firefox DevTools.
Remote, unmoderated usability test of the Picture-in-Picture feature for Firefox Desktop.
Research findings at Fenix Milestone 1.
Remote unmoderated usability test of the universal extension card for extensions and themes in the Firefox browser.
Screenshots discoverability user research findings reveal problems with browser toolbar menu usability.
A remote diary study to investigate how participants react to, understand, and feel about interruptions they receive while using Firefox Desktop.
Remote, unmoderated usertesting.com study on the comprehension and usability of new tab page search shortcut changes in Firefox 64.
Qualitative research to understand how internal stakeholders interpret Mozilla’s mission and strategic goals, in order to support internal decision-making about what new products or features to prioritize in 2019; and to gauge whether stakeholders see the product concepting tool we used—fictional product landing pages—as a useful evaluavative framework worth developing & using in 2019.
A literature review pulling together findings and recommendations from both Firefox and Industry research studies.
Remote, moderated think-aloud study to evaluate the usabilty of the Firefox Basic Card Web Payments implementation.
Comparative mobile browser evaluation of perceived performance on GeckoView and WebView.
Comparative mobile browser evaluation of perceived performance on Fennec and Chrome.
User testing on the Content Blocking feature within the control panel.
A concept test on the understandability and value prop of a mobile web browser that supports quick switching into private browsing.
A concept test on the understandability and value prop of a mobile web browser that supports task continuity through its treatment of search and sessions.
A concept test on the understandability and value prop of a mobile web browser that maximized battery life.
A concept evaluation of Fenix exploring the theme of “Private Browsing” with Android users in the United States and Canada.
A concept evaluation of Fenix, exploring "power saving modes" with Android users.
A concept test on the understandability and value prop of a mobile web browser where one can launch progressive web apps.
Product Club presentation of Knowledge Work research, ux brief, scenarios, design concepts, and storyboards.
A second round of a remote unmoderated usability test about an extension's post-install experience that investigates if people understand that it was installed and on.
A remote unmoderated usability test about an extension product page concept, that investigates affordances, comprehension and trust.
Findings from in-person user interviews conducted in France and Germany on mobile browsers.
Remote, unmoderated usability evaluation of search tiles design on new tab page.
Remote, unmoderated think-aloud study to evaluate the usabilty of a Cyber Monday price alerts extension.
A remote, unmoderated study to evaluate participants' comprehension of a page that appears after Firefox extension installation.
Remote, unmoderated think-aloud study to evaluate the early design of a Cyber Monday price alerts extension.
To understand the backgrounds, motivations, behaviors, and user journeys of extensions & themes, we ran a survey on addons.mozilla.org, a think aloud study in Vancouver BC, and a set of design sessions.
I conducted 7 remote interviews with people to use Facebook Container to learn their user journeys, motivations, beliefs, comprehension, and satisfaction related to the browser extension.
A multi-method research study to gain a detailed understanding of the motivations, beliefs, behaviors, and workflows related to shopping in Canada and the US.
The remote, unmoderated study investigated the usability (including success, comprehension, interest, and the evaluation of user journeys) in getting the Facebook Container Firefox extension.
An evaluation of some early prototypes of the Firefox Monitor service, which investigates participants' understandings, emotional reactions and informational needs.
A report on the impact of different privacy extensions (uBlock Origin, Ghostery and DuckDuckGo Privacy Essentials) on participants' perceptions of safety, risk and control.
In-person design sprint to explore product ideas related to comparison shopping.
A remote, unmoderated study to understand any usability issues with Firefox Color before it launches as an experiment in Firefox Test Pilot.
A study that investigated how participants understood and reacted to several redesigned security error messages.
Remote, unmoderated study to investigate the usability, perceived value, and tone of proposed changes to the Firefox Desktop Onboarding Tour.
Unmoderated user testing to understand the opportunities and drawbacks of contextual onboarding for the Web Payments MVP.
A review of recent literature on search, including definitions of foundational search concepts and relevance of research findings for Mozilla.
Remote, unmoderated usability evaluation of the Basic Card Web Payments API implementation in Firefox Nightly.
Desk research and remote, moderated expert interviews about online shopping.
Remote, moderated interviews with Mozilla stakeholders involved in past and present shopping-related projects.
Remote, unmoderated study on 4 scenarios to understand participants' comprehension & trust of add-ons recommendations.
Remote, moderated interviews to evaluate the implementation of profiles in the Chrome browser
In-home interview study to investigate how participants discover and learn apps, and how they onboarding to Firefox.
A usertesting.com study that was conducted to discover usability issues for some revamped Privacy preferences.
Overview of results of Prox research.
Diary study that investigates participants' privacy needs, beliefs and behaviors are in everyday life.
Remote 6-day diary study to understand new and returning Firefox Desktop users' experience with Firefox Quantum Desktop download, install, first run, onboarding tour, and first session.
Collaborative project with the Stategy and Insights team to understand browser usage, privacy use cases, and feature expectations for Firefox Focus.
A remote, unmoderated study to understand the download, install, and first run experience of Firefox for Android and Firefox for iOS.
Overview of mobile-related research to inform 2018 Android work.
Remote, unmoderated think-aloud study to evaluate the early design of TabSplit.
Investigate how users interact with passwords suggested from the browser, and understand their attitudes and beliefs about using generated passwords.
Unmoderated user study to understand the user experience and usability of Alpha 0.1.1.
Remote, unmoderated study to determine if participants understand the Firefox Desktop onboarding tour (designed for returning users).
Remote, unmoderated study to understand new and returning Firefox Desktop users' experience with Firefox Quantum Desktop download, install, first run, onboarding tour, and first session.
A remote, unmoderated usability study on the revised Firefox 57 Desktop download page and intro sequence.
Lab-based perceived performance Chrome and Firefox benchmarking study with Answerlab.
Remote, unmoderated think-aloud study to evaluate the user experience design of multiple notes.
Moderated interviews with people who have recently switched from using primarily Chrome as their main browser to primarily using another browser to understand reasons why people are leaving Chrome.
Overview of news related user research from various studies created for Zurb.
A report detailing people's feelings towards online advertising and their thoughts about different elements of Firefox's ad-filtering and tracking-blocking strategy.
Moderated interviews with people using 3rd party password managers so that we could understand why they started using one, how they chose it, and their experience using it.
Impact of news priming on perceived performance of Firefox.
Remote diary study of Firefox Nightly Version 56 to learn about new Firefox users' experience with the Tour Overlay and Tour Notifications.
Firefox Focus for Android remote unmoderated research.
Exploring attitudes, beliefs, and behaviour around online accounts and security.
Usability testing training by Elizabeth Allen, PhD. Held July 12, 2017 in the Toronto office..
Diary study and in-home interviews to understand the first-week experience of new Test Pilot users.
Firefox Focus for iOS remote unmoderated research.
Eye-tracking summative study that compares the performance between Opera and Vivaldi on a range of search and retrieval tasks.
A literature review of three HCI-focused articles related to search and information retrieval from 2014-2015 with implications for search at Mozilla.
A three part study (survey, remote moderated interviews, and follow-up survey) to learn more about the people who access the Firefox download page and their expectations of Firefox.
Overview of video related user research from various studies created for Ravensbourne.
Remote, moderated think-aloud study to evaluate early designs for Portal (later known as Send).
Remote diary study of Activity Stream New Tab to learn about perceived value, impact of Top Stories, and workflow integration.
Remote unmoderated research on non-Firefox and Firefox users evaluating users' understanding and attitude towards a new strings of copy for the insecure password warning. Follow up study to Insecure Passwords Copy User Research Report.
Remote, unmoderated research to understand mobile video watching behavior and motivations.
Usertesting.com study to evaluate the experience of displaying extension permissions in the installion process.
Lab-based perceived performance Chrome and Firefox benchmarking study with Answerlab.
Remote unmoderated study of onboarding tour notification messages to evaluate comprehension, clarity, tone, and perceived purpose.
Remote, moderated think-aloud study to evaluate the release design of Screenshots.
Usertesting.com study to evaluate overall sentiment and emotional responses to various visual design changes for Photon, including the chrome design, illustration style and animations.
Usertesting.com study to evaluate the perceived utility and usability of sidebar-based web extensions in Photon.
Usertesting.com study to evaluate the understandability and emotional response to an updated Error Messages style in Photon.
Remote unmoderated research on non-Firefox and Firefox users evaluating users' understanding and attitude towards two different strings of copy for the insecure password warning.
Remote, unmoderated think-aloud study to evaluate early mock-up of Hoverpad.
Remote unmoderated think-aloud study of non-Firefox users to investigate usability and comprehension on an onboarding tour design.
Remote unmoderated think-aloud study of non-Firefox users to evaluate automatic migration feature using a Framer prototype.
In-person interviews and field tests with the V2 version of Prox in Chicago.
High-level results from Chicago Prox field research in advance of full report.
High-level summary of the 2017 multi-country user workflows formative research.
Usertesting.com study to evaluate the findability of items in the new Photon menu structure.
Remote, semi-structured interviews to understand the experience of people using multiple Test Pilot experiments.
Remote, semi-structured interviews to evaluate usability of sidebars of three Opera extensions to inform approaches to sidebars for WebExtensions in Firefox and Photon.
Remote, semi-structured interviews to evaluate design changes to Page Shot/Firefox Screenshots before release in Firefox 54.
Remote moderated interviews and diary study of non-Firefox users to evaluate download, install, first run, and onboarding tour experience of Firefox Desktop Onboarding v1.6.
Remote unmoderated study of non-Firefox users to evaluate download, install, and first run experience of Firefox Desktop Onboarding v2.0.
Eyetracking study with Firefox users to evaluate the snippets design system on Activity Stream's new tab page.
Eyetracking study to evaluate users' focal points on the Firefox search box and to evaluate a set of minor changes to its design.
Remote, unmoderated think-aloud study to evaluate design changes to Snooze Tabs.
Remote unmoderated study of Firefox users to evaluate two versions of copy on a Data Privacy Permissions Settings panel.
Remote unmoderated think-aloud study of non-Firefox users to evaluate automatic migration feature using a Framer prototype.
Study to evaluate a set of minor changes to the search box design.
Prox V1 Chicago field test with diary study and remote interviews.
Remote, unmoderated think-aloud study to evaluate the usability of Snooze Tabs.
Remote unmoderated think-aloud study of non-Firefox users to evaluate download, install, and first run experience of Firefox Desktop Release v50.
Summary report comparing user research conducted on three different versions of Firefox Desktop Onboarding.
Remote unmoderated think-aloud study of non-Firefox users to evaluate download, install, and first run experience of Firefox Desktop Onboarding v2.0 using a Framer prototype.
Remote unmoderated study of non-Firefox users to evaluate two versions of a page that explains Firefox Sync Accounts.
Overview of potential Rakuten and LINE Opportunities in Japan.
Remote unmoderated research with Firefox users to evaluate usability of the run experience of using Activity Stream’s new tab page, as well as participants attitudes and percieved value.
Remote umoderated think-aloud study of non-Firefox users to evaluate download, install, first run, and onboarding tour experience of Firefox Desktop Onboarding v1.5.
Overview of the Firefox User Research Team and our work for the Hawaii Mozilla All-Hands.
User research on the Prox MVP at the Hawaii All-Hands with Mozilla employees, volunteer contributors, and their accompanying friends and family through an opt-in system and survey them about their experience.
Remote unmoderated study of non-Firefox users to evaluate various copy treaments of the automatic migration (autoimport) feature.
Remote study to evaluate the usability and labelling of a new Privacy Panel design in Firefox Nightly.
TripAdvisor competitive resarch to inform Prox development.
Remote unmoderated think-aloud study with non-Firefox users to evaluate the Firefox desktop onboarding experience.
A multi-method research study to gain a detailed understanding of the behaviors, motivations, and strategies behind current browser-based user workflows and related device or app-based workflows in the US and Canada.
Remote moderated research using a clickable prototype to understand current behaviour and motivations for keeping track of web pages, and evaluate the usability of the Activity Stream pinning and reminders design.
Remote unmoderated think-aloud study to evaluate the usability of user profiles in Chrome.
Remote unmoderated research of the Prox MVP prototype to evaluate navigational fixes - specifically: whether or not the introduction of the peaking card clarifies how to find nearby locations.
Remote unmoderated research of the Prox MVP prototype to evaluate navigational fixes - specifically: whether or not the introduction of the map icon clarifies how to find nearby locations.
Remote unmoderated interviews to test the Prox V2 prototype, which will be the MVP for the Hawaii All-Hands.
Test the Prox prototype developed during the NMX San Francisco design sprint with a non-San Francisco audience.
Remote unmoderated think-aloud study to evaluate the usability of the Nightly implementation of Containers.
Remote, moderated interview study to evaluate the usability of a containers prototype at the end of a Google Ventures-style design sprint.
Study of protoype of rethinking of mental model for bookmarking and recovery tasks.
Initial qualitative study into a proposed approach for user on-boarding.
Remote unmoderated research with Firefox users to evaluate usability of the run experience of using Activity Stream’s new tab page, as well as participants attitudes and percieved value.
Remote unmoderated think-aloud study to evaluate the usability of Page Shot.
Remote, unmoderated think-aloud study with Firefox users to evaluate the discoverability and usability of Min Vid.
Diary study and user interviews with people in the US to evaluate the experience of Activity Stream for Firefox Desktop and to observe people in their everyday browsing activities.
Study of second iteration of prototype contextual recommendations for bookmarks in Tofino.
Study of first iteration of prototype contextual recommendations for bookmarks in Tofino.
Tofino competitive research to explore participants' experience with Opera's implementation of the speed dial.
Remote, semi-structured interviews to understand the perceived usefulness of the No More 404s feature.
Remote, semi-structured interviews with people with varying levels of familiary with add-ons to evaluate discovery pane design changes.
Remote, semi-structured interviews with early adopters to evaluate the Test Pilot value proposition and the usability of the Test Pilot website.
Formative user research to gain a detailed understanding of the behaviors, motivations, and strategies behind current browser-based user workflows and related device or app-based workflows in Germany.
Formative user research to gain a detailed understanding of the behaviors, motivations, and strategies behind current browser-based user workflows and related device or app-based workflows in Germany.
Remote, semi-structured interviews with Mozilla add-ons developers to understand their experience in the add-ons ecosystem and their needs for the arrival of the WebExtensions standard.
Diary study and interviews to help the Firefox Mobile Team better understand our current tablet experience on Android and iOS.
Remote, unmoderated think-aloud study of Firefox users to evaluate the perceivability and usability of Activity Stream features for launch in Test PIlot.
Overview presentation of Task Continuity research in The United States, Taiwan and Japan.
User research interview technique training presented at the 2015 Mozilla Orlando All-Hands.
Overview of 2015 Task Continuity and Save, Share, Revitsit user research.
An evaluation of the user experience of two versions of Yahoo’s search results page with a group of Firefox and Google users.
Study to understand discovery of and perceptions of functionality of Pocket in Firefox.
Diary study and user interviews with Firefox Android and Firefox iOS users to evaluate the overall experience.
Study of information architecture and labeling of current add-ons with an exploration of a proposed prototype.
Diary study and user interviews with Firefox Android and Firefox iOS users to evaluate the overall experience.
Firefox for Android settings menu card sorting research. Final report and recommendations.
Diary study and interviews on tracking protection in private browsing mode with desktop users.
Diary study and interviews with participants to assess the experience of new users of Edge and Windows 10
Competitive review report of popular Android browser settings menus. Includes recommendations for Firefox for Android.
Remote, unmoderated usability study of the Android Nightly magnifying glass tool.
Firefox for Android Nightly user research on private browsing mode for external links.
Research on multi-device task continuity behaviors in Japan and Taiwan.
Remote, umoderated study to evaluate the Android first run experience.
An evaluation of the user experience of Yahoo’s mobile search.
Remote, unmoderated think-aloud study to evaluate usability of Tab Center prototype.
Research on multi-device task continuity behaviors in the United States.
Remote, unmoderated research on user vocabulary for logins and passwords.
Diary study and user interviews to understand participants' perceptions of proposed version of tracking protection.
Diary study and user intereviews to undestand how people save, share, and revisit content.