Publications By Date

November 2020

Why Not Personas from Firefox User Research

Overview of the Firefox User Research team's recommendation against using personas as a product development tool, including summaries of other approaches for keeping people top-of-mind for design activities.

Report »

October 2020

User Journey - Desktop Onboarding Qualitative Research

Unmoderated study to gauge usability and impressions of the new desktop onboarding experience.

Report »
Recording »

September 2020

Shopping Background Research

Shopping user research summary prepared for the Double Actives "Friction Free Shopping" team.

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September 2020

Premium Browser Background Research

Premium browser user research summary prepared for the Double Actives "Premium Browser" team.

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September 2020

Knowledge Work Background Research

Knowledge work user research summary prepared for the Double Actives "Put the Web to Work" team.

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September 2020

2020 Amazon Rich Search Suggestions: Insights Summary

UserTesting study to understand users' response to rich Amazon search suggestions in the URL bar.

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August 2020

My Firefox - Flourish Blue Sky Design Sprint

My Firefox is a unified search experience prototyped and tested during one of the Flourish design sprints.

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Recording »

July 2020

Password Reset :: FxA Intercept Survey Insights

Results from a survey that appeared on the password reset page of Firefox Accounts.

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July 2020

Firefox Desktop – Credit Card Autofill Evaluative Research

Moderated study to understand the usability and value of credit card autofill to Firefox users, as well as attitudes towards saving credit cards to the browser, convenience, and security.

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Recording »

July 2020

Desktop Onboarding with Automatic Privacy Screen User Research

Remote, unmoderated usability study of a variation of Firefox Desktop Onboarding to inform future experiments.

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Recording »

July 2020

Bookmarks - Flourish Design Sprint

Bookmarks focused design sprint final report.

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June 2020

Fenix Search Affordance

UserTesting with 20 participants to gleam understanding of and interest in search affordance “nudge” on the toolbar.

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Recording »

June 2020

Monitor Audience User Research Report

An interview study using "jobs to be done" method to uncover why people use and trust Monitor.

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June 2020

2020 COVID-19 Interview Study, mid-April

A remote interview study with 10 U.S.-based adults to understand how people perceive changes in their internet use since the COVID-19 stay-at-home orders began.

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Recording »

June 2020

Private Relay Alpha Usability Study :: Insights Summary

Evaluate the usability, comprehension, and get signal on potential value of the Private Relay Alpha to inform a future release.

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June 2020

Uninstall Survey

This is a survey of users who have just uninstalled Firefox. Many plan to reinstall in order to fix something.

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June 2020

2020 Flourish: Open Tabs Listening Tour

This UserTesting "listening tour uncovered early insights about how people (with many open tabs) return to, organize, and manage open tabs in their current browser (Edge, Chrome, Firefox, and Safari).

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June 2020

Collections on Fenix: Drivers and Findings from Research

This document contains specific findings from a series of research studies from the past two years on that have informed the evolution of the “Collections” feature on Android/Fenix.

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June 2020

Focus Findings Review (June 2020)

This document summarizes findings from 3 UR studies on Firefox Focus, including differentiatirs and value.

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June 2020

2020 Flourish: Tab Overflow Menu Redesign UserTesting Research

UserTesting research with (9) participants (with many tabs open) to understand how people perceive the existing Tab Overflow menu and their initial impressions of a redesigned Tab Overflow menu.

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May 2020

2020 Private by Default Prototype Testing Study :: Insights Summary

A cross-functional iOS team (PM/UR/UX/Marketing/Engineering) completed a week long design sprint to explore new possibilities around the concept of private browsing for the mobile browser. UX took emerging, tested concepts and created a new round of prototype solutions based on those findings.

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May 2020

Private by Default Message Experiment

This in-product message experiment showed that a one-time message makes no difference for users' settings uncertainty. Messages tested included a promo of privacy tools and features, an assurance of 'privacy by default', a promo of the mobile browser, and a no-message control.

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Deck »

May 2020

2020 Firefox Use Cases (Which jobs do users do?)

4 surveys totalling over 14,000 desktop Firefox users show that 'task completion' and 'information seeking' trade off as the most common use case, followed by entertainment, with education and communication in distant last.

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May 2020

iOS Private Sessions Design Sprint

Product Club presentation about learning from a remote, Google Ventures-style design sprint focused on privacy and browsing on Firefox iOS.

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Recording »

May 2020

What does good performance mean on mobile?

A synthesis of all performance-relevant findings from previous Firefox mobile research + a primer for mobile that includes Performance-specific considerations for tolerance, search experience improvements, and timing, as well as a detailed catalog of typical mobile workflows and examples.

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Recording »

May 2020

2020 Desktop Onboarding Redesign Study :: Insights Summary

Concept usability study of redesigned desktop onboarding

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May 2020

Culture of Experimentation: Survey Research

This was a half hour introduction to survey research for the North American Brand team.

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May 2020

UR Input for Firefox Strategic Response during COVID-19 Crisis

This document summarizes what we know from user research, so far, about users’ experiences and internet use as they relate to the COVID-19 crisis. It is intended to inform discussions about “What should Firefox’s strategic response to these challenges be?”

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May 2020

2020 FxA Manage Account User Research Report

Task-driven usability test on desktop and mobile, using flows with new IA and UX patterns.

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May 2020

2020 AMO warning message user study

Testing versions of copy messaging for non-Recommended badging.

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May 2020

Summary: User Awareness of the Mozilla Mission/Business Model

As of May 2020, a summary of users' awareness of Mozilla's mission and nonprofit status.

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May 2020

Information Access & Retrieval Background Research

Research summary prepared for the Flourish team encompassing previous user research on information access and informatino retrieval.

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April 2020

Firefox Mobile User Value Research

Diary study, interviews, and workshops in Berlin, Seattle, and Vancouver to better understand the user value of Firefox mobile.

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Workshop Recording »

April 2020

2020 iOS and Firefox: Exploratory Research

A diary study and follow-up interviews designed to explore any iOS similarities and differentiators from previous foundational work in Android, and gain a baseline understanding of why current users have chosen Firefox on iOS and what opportunities may exist to drive ongoing experiments.

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April 2020

Privacy and Security Settings Uncertainty Usability/Structured Interview Study

A remote, unmoderated study to investigate the expectations participants had around privacy and security settings, if they could find privacy and security settings in Firefox, and how they felt about the Firefox Desktop privacy and security settings page.

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April 2020

Cultivating a Sense of “Reassurance” on the Protections Dashboard

Evaluation of user sentiment of the current About:Protections experience vs. a new design.

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Recording »

April 2020

iOS Onboarding Usability Report

Test conducted in April 2020 of iOS onboarding design and content for usability and understandability.

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April 2020

Add-ons Monetization Research

Overview of research into common monetization problems for extension developers and why users financially support extensions.

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April 2020

2020 Virtual Credit Cards UserTesting Study

We wanted to better understand people's interest in the Virtual Credit Cards concept, including how they interpreted the MaxDiff survey item about VCCs.

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March 2020

Firefox Better Web / Scroll Beta Landing Page Research, Part 2

UserTesting study to understand comprehension of the landing page for the Firefox Better Web / Scroll beta product.

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March 2020

Private Browsing Mode: Desktop and Android Research

This document covers a series of previous studies that include user feedback around private Browsing Mode (PBM), on the desktop and on Android.

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March 2020

2020 iOS Chronological Tabs: User Testing

User feedback on a chronological tab design for iOS to make it easier for users to find the right tab and support short-term memory for their frequent mobile research tasks.

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March 2020

Desktop User Needs

A compilation of user research shared with Desktop Experience team to inform 2020 roadmap planning.

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Recording »

March 2020

Firefox Better Web with Scroll beta launch

Firefox Better Web with Scroll is a subscription product designed to give users a cleaner, fast, better web while supporting publishers by rewarding quality and not clicks. User research contributed with iterative value proposition testing, UI testing, landing page creation, data compilation, and ongoing surveys during the beta period.

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March 2020

2019 Logout mental model research [Public]

Remote study researching users mental models around logging out of an account system.

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February 2020

2020 Fenix Milestone 3 Testing

browser features and flows (in preparation for the April 2020 launch)

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February 2020

Privacy, Trust, and Settings

A one-week project to find correlates of settings uncertainty. Trust, priv/sec addons, recall of changing settings, and reported comfort with settings were tested using a survey to check for association with settings uncertainty.

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February 2020

Firefox Private Network - Upsell Research Sprint

Multi-round research to investigate participant comprehension of the FPN upsell page, particularly comprehension around how the extension varies from a VPN.

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February 2020

2020 iOS ETP Message and Label Testing

The iOS product team tested prototype copy and UI options to describe strict ETP in a way that helps users understand both the value and risks around it, so that they may understand their options and make an informed decision about the right level of protection for their needs.

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February 2020

Post-Launch Check-In on the Protections Panel + Protection Report

A check in on users’ general impressions, understandings of, and questions about the Protection Panel and the Protection Report after launch.

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Recording »

February 2020

2020 Firefox + Scroll | Beta Naming Survey Study

Survey to test users' perceptions of 6 options for naming the Firefox + Scroll beta product, which is scheduled to launch in mid-March 2020.

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January 2020

2020 Add-ons and Android: Current State and Prototype Feedback

The Fenix UX team captured current user mental models around the add-ons offering in Fennec, including differences between desktop and phone add-ons use, drivers for selection and add-on categorization, the current Fennec and AMO user experience and early stage prototype testing of some emerging add-ons experience concepts to compare against the feedback on the Fennec process.

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January 2020

Fenix Settings Menu: Card Sort

This study was executed to capture user feedback and expectations around mapping proposed Fenix second-level settings sections to top-level categories to see if they matched the proposed structure.

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January 2020

What ARE the threats of online tracking?

An internal Mozilla panel discussing what we think the threats of online tracking are, their relative priority, and what users can do about it.

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Recording »

January 2020

Mobile Promotion on Private Browsing New Tab + Protection Report

We tested promotional mobile messaging on two privacy-related surfaces: the private browsing new tab and the Protection Report--additionally, we tested expectations for download methods such as QR codes.

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January 2020

2020 Firefox + Scroll | Pre-Beta Landing Page UserTesting Study

UserTesting sessions (15) to learn how people perceive and understand the FCN + Scroll product from landing pages.

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December 2019

Firefox Accounts User Research Review

A review of 22 studies run in 2019 related to Firefox accounts, particularly focused on mental models around accounts.

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December 2019

Importing Data from Another Browser Research Review

A review of internal studies related to importing browser data.

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December 2019

2019 Enterprise Privacy and Security Priorities Survey

A survey of enterprise IT system administrators to understand their organizations' priorities around privacy and security.

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December 2019

Perceptions of "Protection" in Online and Offline Life

An analysis of in-field research covering what people feel is important to protect, what they feel they can protect, the perceived non-risk of internet activity, and an examination of the privacy messaging we are using now.

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Recording »

December 2019

Google Signed-in Users User Research

Remote user interviews with people using Firefox for Desktop to understand perceived benefits and risks of staying signed in to Google accounts.

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Recording »

December 2019

2019 Fennec Transition Messaging Options: Preference Testing

In preparation for the app update from Fennec to Fenix in Q2 2020, UX and Content Strategy tested a series of prototypes to support several rounds of tests with users before the update date, including banner message variations, pre-update messaging variations to gauge predictability about what will happen next, and in-app update process variations to capture participant comprehension of/reaction to the process and outcome.

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December 2019

2019 Desktop Installable Websites User Research (PII)

Remote interviews and diary study to understand perceived value props, use cases, and mental models of installable websites.

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December 2019

Usability Testing the FPN Pass-Based Model & UI

Usability test of Phase 2 for the Firefox Private Network product, primarily assessing UI and comprehension around the time-limited passes.

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November 2019

Findings from the Secure Proxy/FPN Beta

Moderated interviews with users of the unlimited secure proxy beta - understanding motivations, overall beta experience, and exploring future product directions.

Report »
Recording »

November 2019

2019 Fenix "Save for Later"Options: Usability Test

The Fenix UX team tested a new approach for users to to save links to sites they visit for later consumption, including a single entry point (the star icon) to a variety of destinations (home, bookmarks, reading list and collections).

Recording »

November 2019

Lifecycle Page Survey Report

A survey about the understanding and attitudes toward the Lifecycle Page (a page that appears when you open the Firefox Desktop browser).

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Recording »
Subtitle File »

November 2019

2019 FPN on mobile

Visibility, comprehension and desirability of the FPN feature offer in the mobile context.

Report »

November 2019

Firefox Desktop User Value Research

Diary study, interviews, and workshops in Berlin, Chicago, Portland, Seattle, and Taipei to better understand the user value of Firefox desktop.

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Workshop Recording »

November 2019

2019 Firefox Users on Desktop, but not Android

1:1 remote interviews were conducted with 9 recruited participants who currently choose to use Firefox as their primary browser, at work and/or at home, but do not use Firefox on their Android device(s).

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November 2019

Comprehension of Local vs Global Navigation & Settings in Fx Webapps (Desktop) - Concept Test Research

Concept evaluation comparison test examining the comprehension of local vs global navigation & settings in Firefox webapps (using Firefox Monitor).

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Recording »

November 2019

"Family CTO" Considerations from User Research

A compilation of research relevant to the audience of "Family CTO" presented to Lockwise & Monitor teams.

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Recording »

October 2019

2019 Fennec-to-Fenix Transition: Diary Study

12 current Fennec users were interviewed to capture their Fennec context, then asked to use Fenix instead for 3 days and upload their feedback.

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October 2019

2019 Firefox Account Settings - Information Architecture User Research - Tree Test Results

Remote, unmoderated Firefox account settings website tree testing research.

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Recording »

October 2019

Research Design Considerations for Understanding Printing Mental Models & Behaviors

Lessons learned from trying to evaluate the Firefox desktop printing experience using UserTesting.com and suggested approaches for future printing user research.

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October 2019

Subscription Platform MVP Usability Test 1 — Payment, Cancel Flows

Remote, unmoderated test: Participants used a staged payment and cancellation flow stitched together with static VPN website and app screens.

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September 2019

Ways to Position Skyline - Proposal from UR

Research-backed proposals for how we might position our Skyline launch in the market, includes a compilation of research from across the org.

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September 2019

2019 Firefox Account Settings - Information Architecture User Research - Open Card Sort Results

Remote, unmoderated Firefox account settings website card sorting research.

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September 2019

2019 Firefox Account Settings - Information Architecture User Research - Closed Card Sort Results

Remote, unmoderated Firefox account settings website card sorting research.

Report »
Recording »

September 2019

Mobile Organic Search User Interviews

Remote interview study to understand beliefs, attitudes, and behaviors related to organic search in Firefox for Android and iOS.

Report »
Recording »

September 2019

New Enterprise Webpage Usability

Remote, unmoderated usability study to evaluate the redesign of the Firefox for Enterprise landing page.

Report »

September 2019

Protocol Design System User Research

Usability tests on Subscription Landing and Pricing, What’s New Page, and Download Firefox Page. Conducted in preparation for Protocol Work Week and covering content, UI, IA, value perception.

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September 2019

Secure Proxy+Message System Usability Test Report

A remote, unmoderated usability test that investigated users' comprehension of various different discovery channels for Secure Proxy.

Report »
Recording »

August 2019

2019 Fenix Dedicated Tab Page Usability Report

This series of 3 unmoderated tests focused on the following user tasks, with minor adjustments between rounds to iterate quickly on the prototype design of a separate "Open Tabs" page launched from the tab stack icon in the bottom bar.

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August 2019

Top User Concerns Re: Web Tracking?

Response to a question about user concerns and tracking; contains a synthesis of prior research that might answer this question and recommendations for approaches.

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August 2019

Innovation Pipeline Intake Form - Findings from a Lightweight Usability Study

We usability-tested our proposed idea intake form for the Innovation Pipeline with internal Mozilla employees who had prior domain expertise or had ideas they were willing to try and test-submit.

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August 2019

2019 Desktop Organic Search User Interviews

Remote interview study to understand beliefs, attitudes, and behaviors related to organic search in Firefox for Desktop.

Report »
Recording »

August 2019

Fennec Onboarding with Sign In Buttons

Remote, unmoderated usability test to guage understanding of the new onboarding screens for Firefox for Android.

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August 2019

2019 Firefox Cross-pollination Dandelion for Webapps (Desktop) - Concept Test Research (Public)

Concept test to inform the content and design of the proposed UI direction for the Firefox Cross-Pollination "Dandelion" (aka bento menu) for Webapps.

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August 2019

Digital Identity Protection Services (Motivations for Adoption) - Review of External Research

A review of external research about why people adopt digital identity protection services.

Report »
Recording »

July 2019

Existing Users Updating Firefox Research Review

A compilation of (mostly) internal research and data about existing users updating Firefox.

Report »
Recording »

July 2019

Mobile Privacy Review - Synthesis

A short internal and external review of existing mobile privacy problems, tracking, and willingness to pay.

Report »

July 2019

2019 FFTV & Content Consumption

The purpose is to understand options to improve usage beyond youtube.com and surface relevant content on the Firefox for Fire TV homepage.

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July 2019

2019 Trailhead Firefox Desktop Onboarding Evaluative User Research

A remote, unmoderated usability study on the Firefox Desktop download, install, first run, and Firefox account creation flow.

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Recording »

June 2019

What Users Thought about the Trailhead First-run Interrupts

This survey was a follow-up to an onboarding content experiment. It found that the variants were equal in users' reports. Users weren't sure whether getting an account is required and have a wide variety of interpretations for what "joining Firefox" should mean.

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June 2019

US Enterprise Paid Support User Research

Remote and in-person genernative interview study to understand enterprise IT decision-makers' experience with paid software support.

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Recording »

June 2019

Why do only 60% of Downloads Result in Installations?

This study used remote, unmoderated observations while people download and install Firefox or Chrome to make recommendations about fixing stumble points that they faced.

Report »
Recording »

June 2019

2019 Fenix as a primary Android browser

This study evaluates how Fenix performs as a primary Android browser for those who currently use either Chrome or Firefox (Interviews + Diary Study).

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June 2019

Social Tracking Protection Research Sprint

We performed a multi-round usability sprint on the understandability and usability of Social Tracking Protection and its subsequent site breakage experience.

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June 2019

Secure Proxy - Round 2 Testing - Accounts/Payment Flow

Second round of usability testing for the secure proxy extension, focusing on the value prop and holistic experience of the signup/payment flow.

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June 2019

Lockwise Desktop Usability User Research Report

Remote, moderated usability study on the Lockwise Desktop extension (password management).

Report »
Recording »

May 2019

2019 Mobile Accessibility User Research

findings from a diary study conducted in February 2019 on mobile accessibility.

Report »

May 2019

2019 Firefox Monitor Variant Testing Preliminary Findings

Initial user reactions to Firefox Monitor from SurveyGizmo.

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May 2019

Protection Report Concept Testing - Round 2

Second round of testing for the Protection Report concept, conducted during a MTV Work Week.

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May 2019

Privacy Panel Usability Testing - May 2019

We tested new updates to the privacy panel (previously called Content Blocking).

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May 2019

Secure Proxy - Initial Concept/Value Prop Testing.

Research to understand how well does our current value proposition resonates with users, what confuses or excites them, and what interests them about the way other VPN products position their services.

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April 2019

Protection Report - Concept Testing - Round 1

Early rounds of concept testing for the Protection Report.

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April 2019

Firefox Monitor User Testing on v2 Wireframe

6 unmoderated usertesting.com sessions, with the goal to understand comprehension and navigation on an Invision prototype of Firefox Monitor v2.

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March 2019

Fenix Milestone 2

Research findings at Fenix Milestone 2.

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March 2019

Firefox Lockbox – Android Evaluative Research (Public)

Remote unmoderated usability test of the Firefox Lockbox for Android app.

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Presentation »

March 2019

Organic search: Who Does It And Why?

A survey that found that "not knowing how to SAP search" isn't the reason that people do organic search (which doesn't generate revenue) instead.

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Presentation »

March 2019

Does Heartbeat Overcount Men?

What are the demographics of Heartbeat survey takers, compared to desktop Firefox users?

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March 2019

Firefox Accounts Avatar in Toolbar Usability Test Report

Remote, unmoderated usertesting.com study on the discoverability, comprehension, and usability of an accounts icon in the browser toolbar.

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March 2019

Facebook Container 2.0 Research Sprint

Summary of a one-week sprint of compressed usability testing on Facebook Container 2.0.

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March 2019

Browser Extension Abuse Reporting Usability Test

Remote, unmoderated usertesting.com study on the usability and comprehension of a new add-ons abuse reporting feature in Firefox.

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February 2019

Firefox Monitor User Testing on v1 Website

10 unmoderated usertesting.com sessions, with the goal to understand the comprehension and actionability of Firefox Monitor's v1 website(monitor.firefox.com).

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February 2019

Learnings from Firefox Focus

Interviews with Firefox Focus users to understand the best/worst parts of the experience, use cases, and value of the browser.

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Recording »

February 2019

User Account Control Prompt Usability & Content Test Report

Remote, unmoderated study to investigate participant's behavior, attitudes, and comprehension of user account control prompts faced while downloading Firefox.

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February 2019

What Focus and Firefox for Android Users Love (and so we should keep these in Fenix)

Two in-product surveys on features and uses that users value in current mobile browsers.

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Presentation »

February 2019

Flexbox Inspector User Research

Remote, unmoderated usability evaluation of the Flexbox Inspector in Firefox DevTools.

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February 2019

Picture-in-Picture — Usability Test

Remote, unmoderated usability test of the Picture-in-Picture feature for Firefox Desktop.

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February 2019

Fenix Milestone 1

Research findings at Fenix Milestone 1.

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January 2019

Universal Extension Card Usability Test

Remote unmoderated usability test of the universal extension card for extensions and themes in the Firefox browser.

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December 2018

Search Shortcuts Usability Test - Firefox 64

Remote, unmoderated usertesting.com study on the comprehension and usability of new tab page search shortcut changes in Firefox 64.

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December 2018

Stakeholder Interviews with Fictional Product Stimuli – Test Pilot.

Qualitative research to understand how internal stakeholders interpret Mozilla’s mission and strategic goals, in order to support internal decision-making about what new products or features to prioritize in 2019; and to gauge whether stakeholders see the product concepting tool we used—fictional product landing pages—as a useful evaluavative framework worth developing & using in 2019.

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December 2018

Review of Privacy Studies at Mozilla and Beyond

A literature review pulling together findings and recommendations from both Firefox and Industry research studies.

Report »
Presentation »

November 2018

Web Payments Nightly User Research

Remote, moderated think-aloud study to evaluate the usabilty of the Firefox Basic Card Web Payments implementation.

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November 2018

Perceived Performance: WebView and GeckoView on Firefox Focus

Comparative mobile browser evaluation of perceived performance on GeckoView and WebView.

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November 2018

Perceived Performance: Firefox Fennec & Chrome Mobile

Comparative mobile browser evaluation of perceived performance on Fennec and Chrome.

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November 2018

2018 - Content Blocking User Testing Analysis

User testing on the Content Blocking feature within the control panel.

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October 2018

Fenix Concept Evaluation: Privacy Switching

A concept test on the understandability and value prop of a mobile web browser that supports quick switching into private browsing.

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October 2018

Fenix Concept Evaluation: Search and Sessions

A concept test on the understandability and value prop of a mobile web browser that supports task continuity through its treatment of search and sessions.

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October 2018

Fenix Concept Evaluation: Maximize Battery Life

A concept test on the understandability and value prop of a mobile web browser that maximized battery life.

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October 2018

Fenix Concept Evaluation: Private Browsing Toggle

A concept evaluation of Fenix exploring the theme of “Private Browsing” with Android users in the United States and Canada.

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October 2018

Fenix Concept Evaluation: Maximizing Battery Mode

A concept evaluation of Fenix, exploring "power saving modes" with Android users.

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October 2018

Fenix - Appify Concept Evaluation

A concept test on the understandability and value prop of a mobile web browser where one can launch progressive web apps.

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October 2018

Knowledge Work in the Web Browser (Product Club)

Product Club presentation of Knowledge Work research, ux brief, scenarios, design concepts, and storyboards.

Report »
Video »

October 2018

Extension Post-Install Experience Concept Test - Round 2

A second round of a remote unmoderated usability test about an extension's post-install experience that investigates if people understand that it was installed and on.

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October 2018

Extension Product Page (Single Column Layout) Concept Test (Public)

A remote unmoderated usability test about an extension product page concept, that investigates affordances, comprehension and trust.

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September 2018

Fenix Field Research Report

Findings from in-person user interviews conducted in France and Germany on mobile browsers.

Report »
Summary »

September 2018

Search Tiles Usability Testing

Remote, unmoderated usability evaluation of search tiles design on new tab page.

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September 2018

UX Accessibility Training Day 1
Video »
UX Accessibility Training Day 2
Video »
UX Accessibility Training Deck
Deck »
Inclusive Design Review Report
Report »

September 2018

Price Alerts Usability Testing

Remote, unmoderated think-aloud study to evaluate the usabilty of a Cyber Monday price alerts extension.

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September 2018

Fenix Foundational Research: France and Germany

Foundational research for Fenix conducted in France and Germany. The primary goal was to gain a current snapshot of users’ behaviors, motivations, and attitudes on mobile phones in order to identify opportunities for the new mobile product.

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August 2018

Extension Post-Install Experience Concept Test

A remote, unmoderated study to evaluate participants' comprehension of a page that appears after Firefox extension installation.

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August 2018

Cyber Monday Price Alerts Concept Evaluation

Remote, unmoderated think-aloud study to evaluate the early design of a Cyber Monday price alerts extension.

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Recording »

August 2018

addons.mozilla.org Survey, Think Aloud User Research Study, and Design Sessions

To understand the backgrounds, motivations, behaviors, and user journeys of extensions & themes, we ran a survey on addons.mozilla.org, a think aloud study in Vancouver BC, and a set of design sessions.

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July 2018

Facebook Container Interviews User Research

I conducted 7 remote interviews with people to use Facebook Container to learn their user journeys, motivations, beliefs, comprehension, and satisfaction related to the browser extension.

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July 2018

North America Shopping User Research

A multi-method research study to gain a detailed understanding of the motivations, beliefs, behaviors, and workflows related to shopping in Canada and the US.

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Presentation »

July 2018

Facebook Container Usability User Research

The remote, unmoderated study investigated the usability (including success, comprehension, interest, and the evaluation of user journeys) in getting the Facebook Container Firefox extension.

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May 2018

Firefox Monitor Service Testing

An evaluation of some early prototypes of the Firefox Monitor service, which investigates participants' understandings, emotional reactions and informational needs.

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May 2018

Privacy Extensions Study

A report on the impact of different privacy extensions (uBlock Origin, Ghostery and DuckDuckGo Privacy Essentials) on participants' perceptions of safety, risk and control.

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April 2018

Shopping Design Sprint

In-person design sprint to explore product ideas related to comparison shopping.

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April 2018

Firefox Color Nightly User Research

A remote, unmoderated study to understand any usability issues with Firefox Color before it launches as an experiment in Firefox Test Pilot.

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April 2018

Security Message Test

A study that investigated how participants understood and reacted to several redesigned security error messages.

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April 2018

Extensions & Themes in Onboarding Tour

Remote, unmoderated study to investigate the usability, perceived value, and tone of proposed changes to the Firefox Desktop Onboarding Tour.

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April 2018

Web Payments Contextual Onboarding User Research

Unmoderated user testing to understand the opportunities and drawbacks of contextual onboarding for the Web Payments MVP.

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March 2018

Search/Information Retrieval Background and Research Summary

A review of recent literature on search, including definitions of foundational search concepts and relevance of research findings for Mozilla.

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March 2018

Web Payments Unhappy Path Usability Evaluation

Remote, unmoderated usability evaluation of the Basic Card Web Payments API implementation in Firefox Nightly.

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March 2018

Shopping Background Research

Desk research and remote, moderated expert interviews about online shopping.

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Presentation »

March 2018

Shopping Stakeholder Research

Remote, moderated interviews with Mozilla stakeholders involved in past and present shopping-related projects.

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Presentation »

March 2018

Extension Recommendations Comprehension & Trust User Research Report

Remote, unmoderated study on 4 scenarios to understand participants' comprehension & trust of add-ons recommendations.

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February 2018

Chrome Profiles User Research

Remote, moderated interviews to evaluate the implementation of profiles in the Chrome browser

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February 2018

Firefox Desktop Onboarding User Research in Germany

In-home interview study to investigate how participants discover and learn apps, and how they onboarding to Firefox.

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February 2018

Data Clearing Usability Testing

A usertesting.com study that was conducted to discover usability issues for some revamped Privacy preferences.

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January 2018

Privacy Diary Study Report

Diary study that investigates participants' privacy needs, beliefs and behaviors are in everyday life.

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December 2017

Summative Firefox Quantum Desktop Onboarding and Activity Stream User Research - Part 2

Remote 6-day diary study to understand new and returning Firefox Desktop users' experience with Firefox Quantum Desktop download, install, first run, onboarding tour, and first session.

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December 2017

Firefox Focus Survey

Collaborative project with the Stategy and Insights team to understand browser usage, privacy use cases, and feature expectations for Firefox Focus.

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November 2017

Firefox Mobile Onboarding Research

A remote, unmoderated study to understand the download, install, and first run experience of Firefox for Android and Firefox for iOS.

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Recording »

November 2017

Firefox Mobile Research Overview

Overview of mobile-related research to inform 2018 Android work.

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November 2017

TabSplit Concept Evaluation

Remote, unmoderated think-aloud study to evaluate the early design of TabSplit.

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November 2017

Suggested Passwords

Investigate how users interact with passwords suggested from the browser, and understand their attitudes and beliefs about using generated passwords.

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October 2017

Lockbox Alpha 0.1.1 User Study

Unmoderated user study to understand the user experience and usability of Alpha 0.1.1.

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October 2017

Onboarding Tour Comprehension User Research

Remote, unmoderated study to determine if participants understand the Firefox Desktop onboarding tour (designed for returning users).

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October 2017

Summative Firefox Quantum Desktop Onboarding and Activity Stream User Research - Part 1

Remote, unmoderated study to understand new and returning Firefox Desktop users' experience with Firefox Quantum Desktop download, install, first run, onboarding tour, and first session.

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October 2017

Revised Download Page and Intro Sequence User Research

A remote, unmoderated usability study on the revised Firefox 57 Desktop download page and intro sequence.

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September 2017

Photon Perceived Performance Benchmarking Final Report

Lab-based perceived performance Chrome and Firefox benchmarking study with Answerlab.

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Recording »

September 2017

Notes Enhancements User Research

Remote, unmoderated think-aloud study to evaluate the user experience design of multiple notes.

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Blog Post »

September 2017

Chrome Leavers User Research

Moderated interviews with people who have recently switched from using primarily Chrome as their main browser to primarily using another browser to understand reasons why people are leaving Chrome.

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August 2017

Overview: Firefox News-Related Research

Overview of news related user research from various studies created for Zurb.

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August 2017

Ad Filtering and Anti-Tracking “Buy-a-feature” Innovation Game Report

A report detailing people's feelings towards online advertising and their thoughts about different elements of Firefox's ad-filtering and tracking-blocking strategy.

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August 2017

Use of 3rd Party Password Managers

Moderated interviews with people using 3rd party password managers so that we could understand why they started using one, how they chose it, and their experience using it.

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August 2017

Photon: Priming and Perceived Performance Study

Impact of news priming on perceived performance of Firefox.

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August 2017

Onboarding Tour Overlay User Research

Remote diary study of Firefox Nightly Version 56 to learn about new Firefox users' experience with the Tour Overlay and Tour Notifications.

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July 2017

Firefox Focus for Android (v1.0)

Firefox Focus for Android remote unmoderated research.

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July 2017

2017 Lockbox User Interviews: Results

Exploring attitudes, beliefs, and behaviour around online accounts and security.

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July 2017

Usability Testing 101

Usability testing training by Elizabeth Allen, PhD. Held July 12, 2017 in the Toronto office..

Recording »

June 2017

2017 Test Pilot Chicago Field Research

Diary study and in-home interviews to understand the first-week experience of new Test Pilot users.

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June 2017

Firefox Focus for iOS (v3.2)

Firefox Focus for iOS remote unmoderated research.

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June 2017

2017 Search Chunking Eyetracking Report

Eye-tracking summative study that compares the performance between Opera and Vivaldi on a range of search and retrieval tasks.

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June 2017

Search/Information Retrieval: Three Recent Studies

A literature review of three HCI-focused articles related to search and information retrieval from 2014-2015 with implications for search at Mozilla.

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June 2017

Expectations of Firefox from Downloaders

A three part study (survey, remote moderated interviews, and follow-up survey) to learn more about the people who access the Firefox download page and their expectations of Firefox.

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June 2017

Overview: Firefox Video-Related Research

Overview of video related user research from various studies created for Ravensbourne.

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June 2017

Portal Concept Evaluation

Remote, moderated think-aloud study to evaluate early designs for Portal (later known as Send).

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Blog Post »

June 2017

Activity Stream New Tab with Top Stories from Pocket User Research

Remote diary study of Activity Stream New Tab to learn about perceived value, impact of Top Stories, and workflow integration.

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May 2017

Insecure Password Warning Copy with Updated String: User Research

Remote unmoderated research on non-Firefox and Firefox users evaluating users' understanding and attitude towards a new strings of copy for the insecure password warning. Follow up study to Insecure Passwords Copy User Research Report.

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May 2017

NMX Video User Research

Remote, unmoderated research to understand mobile video watching behavior and motivations.

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May 2017

Extension Permissions on Installation User Research Report

Usertesting.com study to evaluate the experience of displaying extension permissions in the installion process.

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May 2017

Photon Perceived Performance Benchmarking Phase 1

Lab-based perceived performance Chrome and Firefox benchmarking study with Answerlab.

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Recording »

May 2017

Onboarding Tour Notification Message Testing Study

Remote unmoderated study of onboarding tour notification messages to evaluate comprehension, clarity, tone, and perceived purpose.

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May 2017

Firefox Screenshots User Research 2

Remote, moderated think-aloud study to evaluate the release design of Screenshots.

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April 2017

Photon Visual Design Study

Usertesting.com study to evaluate overall sentiment and emotional responses to various visual design changes for Photon, including the chrome design, illustration style and animations.

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April 2017

Photon Sidebar Testing

Usertesting.com study to evaluate the perceived utility and usability of sidebar-based web extensions in Photon.

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April 2017

Photon Error Message Study

Usertesting.com study to evaluate the understandability and emotional response to an updated Error Messages style in Photon.

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April 2017

Insecure Passwords Warning Copy User Research Report

Remote unmoderated research on non-Firefox and Firefox users evaluating users' understanding and attitude towards two different strings of copy for the insecure password warning.

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April 2017

Hoverpad Concept Evaluation

Remote, unmoderated think-aloud study to evaluate early mock-up of Hoverpad.

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April 2017

Onboarding Tour Overlay Prototype User Research

Remote unmoderated think-aloud study of non-Firefox users to investigate usability and comprehension on an onboarding tour design.

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April 2017

Autoimport Redesign User Research

Remote unmoderated think-aloud study of non-Firefox users to evaluate automatic migration feature using a Framer prototype.

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March 2017

Prox V2 Chicago Field Test (NMX)

In-person interviews and field tests with the V2 version of Prox in Chicago.

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March 2017

Prox V2 Chicago Research: High-Level Update

High-level results from Chicago Prox field research in advance of full report.

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March 2017

Workflows Research Summary

High-level summary of the 2017 multi-country user workflows formative research.

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Blog Post »

March 2017

Photon Menu Structure Study

Usertesting.com study to evaluate the findability of items in the new Photon menu structure.

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March 2017

Q1 Test Pilot Interview Study

Remote, semi-structured interviews to understand the experience of people using multiple Test Pilot experiments.

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March 2017

Opera Extensions Sidebar User Research

Remote, semi-structured interviews to evaluate usability of sidebars of three Opera extensions to inform approaches to sidebars for WebExtensions in Firefox and Photon.

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March 2017

Firefox Screenshots Pre-Launch User Research

Remote, semi-structured interviews to evaluate design changes to Page Shot/Firefox Screenshots before release in Firefox 54.

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March 2017

Onboarding Revised Self-Segmentation and Tour User Research

Remote moderated interviews and diary study of non-Firefox users to evaluate download, install, first run, and onboarding tour experience of Firefox Desktop Onboarding v1.6.

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March 2017

Onboarding Streamlined Live Experience User Research

Remote unmoderated study of non-Firefox users to evaluate download, install, and first run experience of Firefox Desktop Onboarding v2.0.

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February 2017

Snippets on New Tab

Eyetracking study with Firefox users to evaluate the snippets design system on Activity Stream's new tab page.

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February 2017

Search Box Eyetracking Study

Eyetracking study to evaluate users' focal points on the Firefox search box and to evaluate a set of minor changes to its design.

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February 2017

Snooze Tabs User Research 2

Remote, unmoderated think-aloud study to evaluate design changes to Snooze Tabs.

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February 2017

Data Privacy Permissions Copy User Research

Remote unmoderated study of Firefox users to evaluate two versions of copy on a Data Privacy Permissions Settings panel.

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February 2017

Autoimport Prototype User Research

Remote unmoderated think-aloud study of non-Firefox users to evaluate automatic migration feature using a Framer prototype.

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January 2017

Search Box Design Revision Study

Study to evaluate a set of minor changes to the search box design.

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January 2017

Prox V1 Chicago Field Test (NMX)

Prox V1 Chicago field test with diary study and remote interviews.

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January 2017

Snooze Tabs User Research 1

Remote, unmoderated think-aloud study to evaluate the usability of Snooze Tabs.

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January 2017

Onboarding Release Version User Research

Remote unmoderated think-aloud study of non-Firefox users to evaluate download, install, and first run experience of Firefox Desktop Release v50.

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January 2017

Onboarding User Testing Comparison Report

Summary report comparing user research conducted on three different versions of Firefox Desktop Onboarding.

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January 2017

Onboarding Streamlined Prototype User Research

Remote unmoderated think-aloud study of non-Firefox users to evaluate download, install, and first run experience of Firefox Desktop Onboarding v2.0 using a Framer prototype.

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January 2017

Onboarding Sync Explanation Page User Research

Remote unmoderated study of non-Firefox users to evaluate two versions of a page that explains Firefox Sync Accounts.

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December 2016

Asia Workflows Highlights and Opportunities in Japan

Overview of potential Rakuten and LINE Opportunities in Japan.

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December 2016

Activity Stream First Run Experience (December)

Remote unmoderated research with Firefox users to evaluate usability of the run experience of using Activity Stream’s new tab page, as well as participants attitudes and percieved value.

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December 2016

Onboarding Self-Segmentation and Tour User Research

Remote umoderated think-aloud study of non-Firefox users to evaluate download, install, first run, and onboarding tour experience of Firefox Desktop Onboarding v1.5.

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December 2016

Firefox User Research Team

Overview of the Firefox User Research Team and our work for the Hawaii Mozilla All-Hands.

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December 2016

Prox MVP Hawaii Survey (NMX)

User research on the Prox MVP at the Hawaii All-Hands with Mozilla employees, volunteer contributors, and their accompanying friends and family through an opt-in system and survey them about their experience.

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December 2016

Autoimport Copy Testing User Research

Remote unmoderated study of non-Firefox users to evaluate various copy treaments of the automatic migration (autoimport) feature.

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November 2016

Permissions Panel User Study #1

Remote study to evaluate the usability and labelling of a new Privacy Panel design in Firefox Nightly.

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Blog Post »

November 2016

TripAdvisor Competitive Research (NMX)

TripAdvisor competitive resarch to inform Prox development.

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November 2016

Q4 New Users User Research

Remote unmoderated think-aloud study with non-Firefox users to evaluate the Firefox desktop onboarding experience.

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November 2016

User Workflows Research: North America

A multi-method research study to gain a detailed understanding of the behaviors, motivations, and strategies behind current browser-based user workflows and related device or app-based workflows in the US and Canada.

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October 2016

Activity Stream Pinning and Reminders

Remote moderated research using a clickable prototype to understand current behaviour and motivations for keeping track of web pages, and evaluate the usability of the Activity Stream pinning and reminders design.

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October 2016

Chrome Profiles User Research

Remote unmoderated think-aloud study to evaluate the usability of user profiles in Chrome.

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October 2016

Prox MVP User Research: Peaking Cards (NMX)

Remote unmoderated research of the Prox MVP prototype to evaluate navigational fixes - specifically: whether or not the introduction of the peaking card clarifies how to find nearby locations.

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October 2016

Prox MVP User Research: Map (NMX)

Remote unmoderated research of the Prox MVP prototype to evaluate navigational fixes - specifically: whether or not the introduction of the map icon clarifies how to find nearby locations.

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October 2016

Prox V2 User Testing (NMX)

Remote unmoderated interviews to test the Prox V2 prototype, which will be the MVP for the Hawaii All-Hands.

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October 2016

Prox V1 User Testing (NMX)

Test the Prox prototype developed during the NMX San Francisco design sprint with a non-San Francisco audience.

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October 2016

Nightly-Containers User Research

Remote unmoderated think-aloud study to evaluate the usability of the Nightly implementation of Containers.

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September 2016

Contextual Identity Design Sprint Re-cap

Remote, moderated interview study to evaluate the usability of a containers prototype at the end of a Google Ventures-style design sprint.

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September 2016

Tofino Shortcuts and Collections

Study of protoype of rethinking of mental model for bookmarking and recovery tasks.

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September 2016

On-Boarding Experience User Research Summary

Initial qualitative study into a proposed approach for user on-boarding.

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September 2016

Activity Stream First Run Experience (September)

Remote unmoderated research with Firefox users to evaluate usability of the run experience of using Activity Stream’s new tab page, as well as participants attitudes and percieved value.

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September 2016

Page Shot User Research

Remote unmoderated think-aloud study to evaluate the usability of Page Shot.

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September 2016

Min Vid User Research

Remote, unmoderated think-aloud study with Firefox users to evaluate the discoverability and usability of Min Vid.

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September 2016

Activity Stream Diary Study

Diary study and user interviews with people in the US to evaluate the experience of Activity Stream for Firefox Desktop and to observe people in their everyday browsing activities.

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August 2016

Tofino Contextual Recommendations 2 Summary

Study of second iteration of prototype contextual recommendations for bookmarks in Tofino.

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August 2016

Tofino Contextual Recommendations Summary

Study of first iteration of prototype contextual recommendations for bookmarks in Tofino.

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July 2016

Opera Speed Dial Competitive User Research Summary

Tofino competitive research to explore participants' experience with Opera's implementation of the speed dial.

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July 2016

No More 404s Concept Validation

Remote, semi-structured interviews to understand the perceived usefulness of the No More 404s feature.

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July 2016

Add-ons Discovery Pane User Research

Remote, semi-structured interviews with people with varying levels of familiary with add-ons to evaluate discovery pane design changes.

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May 2016

Test Pilot Website User Research

Remote, semi-structured interviews with early adopters to evaluate the Test Pilot value proposition and the usability of the Test Pilot website.

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May 2016

Workflows User Research: Germany (Full Report)

Formative user research to gain a detailed understanding of the behaviors, motivations, and strategies behind current browser-based user workflows and related device or app-based workflows in Germany.

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Blog Post (1) »
Blog Post (2) »

May 2016

Workflows User Research: Germany (Presentation)

Formative user research to gain a detailed understanding of the behaviors, motivations, and strategies behind current browser-based user workflows and related device or app-based workflows in Germany.

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April 2016

Add-on Developer Ecosystem User Research

Remote, semi-structured interviews with Mozilla add-ons developers to understand their experience in the add-ons ecosystem and their needs for the arrival of the WebExtensions standard.

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April 2016

Monthly Mobile - April Tablet Study

Diary study and interviews to help the Firefox Mobile Team better understand our current tablet experience on Android and iOS.

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April 2016

Activity Stream Pre-Launch User Research

Remote, unmoderated think-aloud study of Firefox users to evaluate the perceivability and usability of Activity Stream features for launch in Test PIlot.

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December 2015

Task Continuity Research Overview

Overview presentation of Task Continuity research in The United States, Taiwan and Japan.

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Blog Post »

December 2015

User Research Interview Techniques

User research interview technique training presented at the 2015 Mozilla Orlando All-Hands.

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December 2015

2015 User Research Overview

Overview of 2015 Task Continuity and Save, Share, Revitsit user research.

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December 2015

Yahoo Search Results User Testing Study 1

An evaluation of the user experience of two versions of Yahoo’s search results page with a group of Firefox and Google users.

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November 2015

Pocket User Study

Study to understand discovery of and perceptions of functionality of Pocket in Firefox.

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November 2015

November Monthly Mobile Research

Diary study and user interviews with Firefox Android and Firefox iOS users to evaluate the overall experience.

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October 2015

Add-Ons Naming and Prototype Test

Study of information architecture and labeling of current add-ons with an exploration of a proposed prototype.

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October 2015

October Monthly Mobile Research

Diary study and user interviews with Firefox Android and Firefox iOS users to evaluate the overall experience.

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October 2015

Android Browser Settings Research

Firefox for Android settings menu card sorting research. Final report and recommendations.

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September 2015

Private Browsing & Tracking Protection Research

Diary study and interviews on tracking protection in private browsing mode with desktop users.

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August 2015

Edge/Windows 10 User Research

Diary study and interviews with participants to assess the experience of new users of Edge and Windows 10

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August 2015

Android Settings Menu Competitive Review

Competitive review report of popular Android browser settings menus. Includes recommendations for Firefox for Android.

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July 2015

Android Magnifying Glass User Research

Remote, unmoderated usability study of the Android Nightly magnifying glass tool.

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July 2015

Android Private Browsing Mode Research

Firefox for Android Nightly user research on private browsing mode for external links.

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June 2015

Multi-Device Task Continuity - Asia

Research on multi-device task continuity behaviors in Japan and Taiwan.

Report »
Blog Post »

May 2015

Android First Run User Research

Remote, umoderated study to evaluate the Android first run experience.

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May 2015

Yahoo Mobile Search User Research

An evaluation of the user experience of Yahoo’s mobile search.

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March 2015

Tab Center User Research

Remote, unmoderated think-aloud study to evaluate usability of Tab Center prototype.

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March 2015

Multi-Device Task Continuity - United States

Research on multi-device task continuity behaviors in the United States.

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Blog Post »

February 2015

Login Manager User Research

Remote, unmoderated research on user vocabulary for logins and passwords.

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February 2015

Firefox Tracking Protection

Diary study and user interviews to understand participants' perceptions of proposed version of tracking protection.

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January 2015

Save, Share, Revisit

Diary study and user intereviews to undestand how people save, share, and revisit content.

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Blog Post »